The job in a nutshell
This role is based in our Export & Customer Goods Out team, which is an integral part of the Operations department. You will be responsible for processing orders for delivery both within the UK and Internationally, seeing them through to completion. Deliveries can be destined for both bonded warehouses & private address’, where the correct documentation must accompany the shipment. Working closely with the Warehouse & Customer service teams, the Supply Planner ensures that all processes are actioned correctly and accordingly to an agreed schedule for final mile.
Who you will work with:
Internal: Exports, Customer Goods Out, Despatch, Warehouse, Customer Service, Brands, Account managers, CPR Support
External: Customers, Freight forwarders, Third party warehouses
What you will do
1. Responsible for the end-to-end process of all International & Bonded orders
2. Support the process of BB&R container shipments to Asia & USA, ensuring timely dispatch and compliance with international shipping regulations
3. Support Brands Ops orders, coordinating with account managers and customers, ensuring accuracy and efficiency in order processing
4. Ensure correct documentation accompanies all orders that are collected or despatched
5. Follow up delivered orders, ensuring all POD’s are received
6. Organise transport for customer private reserve wines to & from third party warehouses
7. Arrange necessary method of transport for Export orders
8. Ensuring SLA’s are met for all tasks, including making sure emails are responded to in a timely fashion.
9. Maintain various operational spreadsheets
10. Liaising with freight forwarders
11. Request booking slots with third party warehouses
12. Work with the Compliance team, freight forwarders & external bonded warehouses to ensure ARC’s for bonded movements are closed off correctly and in a timely manner
13. Ensure multi-warehouse orders are consolidated so customers receive their orders in one delivery
14. Any task deemed suitable by the Export Manager which will be beneficial to the team
Role Requirements
Experience / Achievements
15. Demonstrating a pro-active attitude, you must be able to work as part of a team and with people at all levels
16. Working within a busy department meeting deadlines
17. Experience working within a logistics role is beneficial
Skills / Knowledge
18. Computer literate with high attention to detail
19. Excellent communication skills both verbal and written
20. Ability to multi-task and work under pressure
21. Organised, whilst prioritising workload
22. Able to make a positive contribution to the team, bringing new ideas and processes to improve
We support our colleagues with a wide range of benefits:you will start with 24 days' holiday, and 3 additional days over the Christmas period and 1 Personal Day, Private Medical cover & Health plan, Life Insurance, Pension, Employee Assistance Programme (EAP), generous Employee discount (up to 40% off products), and many more.
Closing Date: 17th March 2026
N.B. We reserve the right to close a vacancy before the