Overview
Join Our Team as a Front Of House Leader at Pret, Unit 2B, Edinburgh Waverley Railway Station, Edinburgh EH1 1BB GBR. Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Role – Leader who supports, trains, and coaches our teams to deliver outstanding service and uphold high standards. You will help ensure the smooth running of each shift and work with Managers to guarantee store success. You will be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. Pret offers growth through our Training Academy and future management opportunities.
Responsibilities
* Lead the team by example, showing genuine care for customers’ happiness.
* Drive high standards in service quality and presentation (e.g., coffee quality, sandwich appearance).
* Create personalized experiences that connect with each customer.
* Be the friendly face of Pret and inspire your team to do the same.
* Provide helpful answers to customer questions and stay updated on offerings and promotions.
* Treat every colleague and customer with warmth, kindness, and respect.
Note: If you have previous supervisory experience and a passion for food and customer service, apply now.
What We Offer
* £13.56 to £14.81 per hour (Inclusive of weekly mystery shopper bonus of £1.25 per hour).
* Flexible shifts, free meals while working, and Pret benefits (Club Pret with discounts on food and drinks).
* Earn extra remuneration for early hours (between 3am and 5am).
* 28 days paid holiday (pro-rata if part-time).
* Virtual GP and other employee benefits; pension scheme and long service rewards.
* Opportunities for career growth and professional qualifications (e.g., Apprenticeships Level 3).
Requirements / Qualifications
* Previous supervisory experience preferred.
* Passion for food and customer service.
* Full-time availability with shifts spread over 5 days per week (Monday to Sunday) and 5:00am to 11:00pm coverage.
About Us
Pret a Manger is a beloved international fast-casual restaurant chain known for fresh ingredients and outstanding customer experiences. We focus on quality, sustainability, and innovation, with food handmade in shop kitchens and a commitment to charity for unsold items. Our coffee is 100% organic. The Pret experience is about teamwork, excitement, and serving delicious food and drinks.
For more information about the role, benefits and values, please visit Pret jobs at pret.co.uk/en-GB/pret-jobs.
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