Business Support Supervisor Hourly rate: £18.85 Location: Crossgate House, Redditch B98 7SN- office based Hours: 37 Monday-Friday Contract: 3 months with review for extension- ASAP start Role Overview: Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Business Support Supervisor to oversee the Repairs & Maintenance Service team in the Housing Property department. The post holder will oversee the scheduling and of responsive repairs and planned maintenance across the borough. A key aspect of this role will involve managing a team of Business Support Officers/Schedulers ensuring repair works are efficiently assigned, prioritised and monitored through to completion. Responsibilities: To act as the main point of contact for the Customer Service Team To monitor and ensure repairs are completed within targeted time scales To process orders and invoices using various systems to ensure that records of payments and commitments are accurate, up to date and reconciled. To maintain clear and up to date records of all scheduled appointments/works and changes to scheduling, including contact with all customers. To conduct 1:1s and appraisals, developing the skills of the team and deal with performance issues effectively. To allocate all repair appointments to appropriate repairs operatives, taking account of priority, skills, material/plant requirements, location and existing workloads. To ove...