Jobs
My ads
My job alerts
Sign in
Find a job Career Tips Companies
Find

Customer service advisor / representative

Leeds
Awd Recruitment
Customer service advisor
Posted: 18h ago
Offer description

JOB OVERVIEW

We have a fantastic new job opportunity for a Customer Service Advisor / Representative to join a growing team that truly values empathy, quality, and service excellence.

As a Customer Service Advisor / Representative you will support customers in financial difficulty, using your active listening and problem-solving skills to identify the right solutions for each situation.

The Customer Service Advisor / Representative role requires professionalism, attention to detail, and the ability to manage challenging conversations calmly while maintaining a positive attitude.


DUTIES

* Providing Empathetic Support: Help customers in financial difficulty find realistic repayment solutions
* Handling Inbound and Outbound Calls: Manage queries with professionalism and compassion
* Setting Up Payment Plans: Guide customers through transparent and affordable repayment options
* Using Multiple Systems: Update customer accounts accurately while maintaining data integrity
* Meeting Quality Standards: Achieve service and performance targets to ensure positive outcomes
* Collaborating with Colleagues: Work closely with the coaching and quality assurance teams
* Maintaining Compliance: Follow all regulatory and organisational guidelines


CANDIDATE REQUIREMENTS

* A passion for helping people and delivering excellent customer service
* Strong verbal communication and active listening skills
* Empathy and the ability to manage sensitive customer situations
* Confident handling both inbound and outbound calls
* Strong attention to detail with good computer and multitasking skills
* A positive attitude with the ability to remain calm under pressure
* Previous experience in a customer-focused or contact centre role
* A willingness to learn with full training and coaching support provided


BENEFITS

* Annual bonus of up to 25%
* 33 days holiday (rising to 36 with service)
* Hybrid working options
* Pension scheme with up to 8% employer contribution
* Retail and wellbeing perks
* Life insurance and healthcare support
* 24/7 GP access, dental and optical support
* Enhanced maternity and paternity pay
* Gym discounts
* Bank holidays off

Due to the nature of the business, all offers of employment are subject to the company’s background and vetting checks, which include but not limited to; satisfactory employment references, DBS (basic) and a credit file search.

APPLY TODAY…

By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13968

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Leeds, West Yorkshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

AWD-IN-SPJ

#J-18808-Ljbffr

Apply
Create E-mail Alert
Job alert activated
Saved
Save
Similar job
Customer service advisor (dutch speaking)
Wakefield
Staff Power Group Limited
Customer service advisor
£26,000 a year
Similar job
Italian speaking customer service advisor
Leeds
O A
Customer service advisor
Similar job
Customer service advisor
Bradford
Temporary
Tate
Customer service advisor
See more jobs
Similar jobs
Awd Recruitment recruitment
Awd Recruitment jobs in Leeds
Service jobs in Leeds
jobs Leeds
jobs West Yorkshire
jobs England
Home > Jobs > Service jobs > Customer service advisor jobs > Customer service advisor jobs in Leeds > Customer Service Advisor / Representative

About Jobijoba

  • Career Advice
  • Company Reviews

Search for jobs

  • Jobs by Job Title
  • Jobs by Industry
  • Jobs by Company
  • Jobs by Location
  • Jobs by Keywords

Contact / Partnership

  • Contact
  • Publish your job offers on Jobijoba

Legal notice - Terms of Service - Privacy Policy - Manage my cookies - Accessibility: Not compliant

© 2025 Jobijoba - All Rights Reserved

Apply
Create E-mail Alert
Job alert activated
Saved
Save