Service Delivery Consultant.
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team.
This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments.
Youll act as a key technical escalation point, working closely with customers, internal teams, and stakeholders to deliver high-quality managed services that exceed expectations.
This role blends deep technical expertise with strong communication and service management skills.
What Youll Be Doing: Proactively monitor and optimise customer platforms to ensure performance, availability, and capacity targets are met Act as the final escalation point for complex incidents, providing advanced troubleshooting and resolution Collaborate with customers and internal teams to drive continuous service improvement Support onboarding and transition of new managed service customers, including setup of monitoring, connectivity, and management tools Review and manage network changes, ensuring compliance with logging, monitoring, and security standards Maintain accurate technical documentation, including diagrams and operational processes Work alongside Account Managers and Sales teams to scope and support new opportunities Provide technical leadership across problem management and complex change activities What Were Looking For: Essential Skills & Experience Strong 3rd Line / Infrastructure experience (35 years minimum) Experience in a Managed Services environment Expertise in networking technologies including: Juniper (Mist), Aruba, or xxuwjjq Cisco (switching, routing, wireless) VLANs, DNS, DHCP, and certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX / virtualisation experience Network Access Control (Cisco ISE / Aruba ClearPass) Familiarity with ITSM tools (e.g.