The Role
As part of our broking team, you’ll play a key role in the day‑to‑day servicing and administration of Commercial Motor insurance programmes. You’ll work closely with clients, insurers, underwriters, and internal teams to ensure policies are managed efficiently, accurately, and in line with regulatory standards. This is a varied and fast‑paced role where no two days are the same. You’ll handle both new business and renewals, build strong insurer relationships, support junior team members, and help identify opportunities to grow existing client portfolios.
Key Responsibilities
- Manage and service Commercial Motor insurance accounts for a range of clients.
- Handle new business, renewals, quotations, endorsements, and policy administration.
- Prepare and issue professional quotation reports for clients and executives.
- Liaise with insurers and underwriters to obtain competitive terms and market quotations.
- Ensure policy documentation is accurate and issued in a timely manner.
- Process premiums and maintain effective credit control procedures.
- Manage correspondence, diary activities, and client files in line with company procedures.
- Support and mentor team members, including the administration team.
- Build and maintain strong relationships with insurers, underwriters, and clients.
- Identify opportunities to cross‑sell additional products and generate new business leads.
- Ensure full compliance with FCA regulations and company procedures.
- Handle customer queries and complaints professionally and efficiently.
About You
We’re looking for someone who thrives in a busy environment and enjoys delivering outstanding client service.
Essential Experience
- Strong experience within the Commercial Motor insurance market, either with an insurer or broker.
- Experience handling both new business and renewals.
- Good understanding of insurance processes, compliance, and FCA requirements.
Skills & Attributes
- Excellent communication and interpersonal skills.
- Strong organisational skills with great attention to detail.
- Proactive approach with the ability to use initiative.
- Ability to prioritise workload and work effectively under pressure.
- Team player with a collaborative and supportive attitude.
- Professional and client‑focused approach at all times.
Benefits
- Holiday entitlement of 26 days plus bank holidays, increasing with length of service.
- 35‑hour working week.
- Opportunity to progress your career across the entire Ardonagh family.
- Award‑winning learning & development offering and support to obtain professional qualifications to enhance your knowledge and career prospects.
- Pension scheme for when you feel it’s time to retire.
- 24‑hour Employee Assistance support for you and your family’s physical and mental wellbeing.
- Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eyecare vouchers, cycle to work and much more.
- One day paid volunteering to give back to our communities.
- Ardonagh Community Trust (ACT) – raising funds for charity with donation matching in your local community.
- The Spotlight Awards, where we celebrate the best of the Ardonagh Group and all the bright talent across our business.
Equal Opportunity
Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.
If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.
