Customer Service Advisor
Redditch
£24k + Bonus (OTE C£30k)
Monday to Friday - 9am to 5pm
We are looking for an experienced Customer Service Advisor to work on a permanent basis for a client based in Redditch.
My client, a national organisation and a market leader in their field are looking for a Customer Service Advisor to provide outstanding levels of aftercare and complaint resolution to their customers.
In this role, you will be handling customer complaints and seeing it through to resolution. You will be responsible for liaising with customers, contractors and project managers on a daily basis, ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required.
Duties will include:
Provide excellent customer service at all times, demonstrating understanding and empathy
Be the customers main point of contact while resolving their issue
Make daily outbound calls to customers and contractors, proactively responding to any issues that may arise
Liaise with project managers as and when required
Accurately record customer interactions on to the CRM system
Work towards and achieve targets, Key Performance Indicators (KPIs)
Log service calls and issue with assignment number in CRM system
Accurately update systems and reports
Monitor and track status of allocated complaints
Ensure outstanding balances are collected from customers when work is complete
Be positive and communicate effectively with internal stakeholders and customers using a variety of methods including phone calls, emails and letters
The successful candidate will have previous customer service and complaint resolution experience. You will be empathetic with the ability to problem solve. Excellent communication skills and attention to detail are also essential.
My client is offering a base salary of £24k plus bonus (with realistic earnings of circa £30k), 25 days leave plus your birthday off.
If you have the skills and experience for this role please apply online ASAP as immediate interviews are available.
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