Kingdom Group are a key partner to Cross Keys retail park, and we have a great opportunity for a Team Leader to join our award-winning Security Team, dealing with many visitors on a daily basis.
Where: Salisbury, SP1
When: We’re looking to get the right person in to the team ASAP
Hours: On average, 52.5 hours a week. Monday-Friday 08:00am-18:30pm.
Pay Rate: £15.00 per hour
The Security Officer is responsible for maintaining a safe, secure, and welcoming environment for all customers, tenants, and staff within the shopping centre. This role involves proactive patrolling, incident response, customer assistance, and ensuring compliance with the centre’s safety and security policies.
Why Join Us:
* Be part of a dedicated team providing safety and service to a major retail hub.
* Opportunities for professional growth and ongoing training.
* Supportive management and a strong safety culture.
About the role:
* Conduct regular patrols of the shopping centre, including car parks, service corridors, and public areas.
* Monitor CCTV and alarm systems, responding promptly to any suspicious or unusual activity
* Provide assistance to shoppers and tenants, including directions, lost property, and general enquiries
* Respond to and manage incidents such as theft, vandalism, disturbances, medical emergencies, or accidents
* Prepare detailed incident and daily activity reports for management and the Authorities as required
* Liaise professionally with local police, emergency services, and centre management during incidents
* Ensure compliance with all safety regulations, evacuation procedures, and site-specific security protocols
* Support crowd control and access management during special events, promotions, or emergencies
* Uphold the centre’s values of customer service, professionalism, and safety at all times
About you:
* Front line SIA & CCTV License
* Current First Aid Certificate
* Previous experience in retail, corporate, or shopping centre security (preferred)
* Availability to work a rotating roster including weekends, public holidays, and evenings
* Physically fit and capable of performing patrols and responding to emergencies
* Fast-paced retail environment with regular interaction with the public
* Combination of indoor and outdoor duties
* Requires standing and walking for extended periods
* Vetted as a minimum to BS 7858 standards by providing 5 years work history