We are a boutique lifestyle hotel based in the cultural, creative and trendy scene of Shoreditch and we are currently on the hunt for a dynamic and charismatic Reservations & Events Agent!
Your role as a Reservations & Events Agent..
Answers all inbound calls, emails and general enquires in a friendly manner, using clear English communication whilst promptly providing accurate information regarding availability of accommodations and other requested information
Assist other departments such Sales, Events, and Front Office with reservation related questions, billing, and general hotel enquiries
Maintain system quality making sure reservations are processed accurately and checked regularly, along with inventory control to maximise revenue and meet customer needs.
Remain calm and polite especially during busy hotel activity. Resolve complications and complaints using previous experience and good judgement
Maintain complete knowledge of all hotel services/features and hours of operation
Accurate administration and control of all Groups, Conference & Events related reservations and blocks via Groups & Events Delphi FDC system, OnQ R&I/PM
Send accurate groups & events proposal in line with hotel requirements
Ensure that all BEOs are created with accuracy along with all the event planning and handed over to all Operations teams on a weekly for the following week plus any last minute event
Arrange events setups in line with BEOs and liaise with Operations teams
Meet & greet nominated conference contact or organizer to check on their satisfaction and the setup of the meeting rooms on the day of the event
Arrange and carry out hotel show rounds to support on prospection, conversion and account management
Assist in other duties as deemed necessary by the Reservations & Events Manager and Commercial Director
Maintain daily communication with the Front Office team
Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
Understand and be fully conversant with e-mail, booking engines (websites) and other office applications
28 days holidays increasing with length of service
~ Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program
~ Access to Perks at Work with amazing discounts and collection of points on online stores
~ Company’s Pension
~ Meals on duty with e-vouchers
~ Discounts on F&B outlets
~ Access to Employee Assistance Program
~ Life Assurance
~ Recommend a Friend Scheme
~ Trainings to get started and continue to grow and loads of opportunities to progress
Previous experience in the reservations/front office departments within the hotel industry
High level of commercial awareness and sales capabilities
About Curio Collection by Hilton Hotels
Hilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.