Helpdesk Analyst
Join our IT support team as a Helpdesk Analyst, providing expert assistance in resolving technical issues. Your responsibilities will include troubleshooting hardware and software problems, managing support tickets, and ensuring timely resolution of support requests. Collaborate with internal teams to maintain seamless IT operations, document support activities meticulously, and deliver high-quality customer service to uphold our reputation for excellence.
Key Skills and Requirements
* Strong troubleshooting and problem-solving skills
* Excellent communication abilities
* Ability to manage and prioritise multiple tasks
* Familiarity with retail sector IT systems (advantageous)
* Willingness to work on a rotating shift schedule, including weekends
Matchtech is a STEM Recruitment Specialist with over 40 years of experience.
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