About Us
Baker Freight Ltd is an exciting, forward-thinking freight forwarding company driven by a positive mindset! We’re not built like the old guard — we’re building an ambitious, energetic, and collaborative team that puts a positive spin on everything we do.
At our core, we believe in people first — whether that’s our staff, our customers, or our suppliers. Respect and care are central to how we operate. We’re committed to delivering exceptional service and continuously challenging ourselves to find new and innovative ways to help our customers achieve their goals.
We’re a true team, where every voice matters and every contribution counts. Together, we create meaningful partnerships and deliver outstanding results — for our customers and for our business.
The Role
We’re looking for an experienced and motivated Operations Manager. Based in Weybridge, this hybrid role offers flexibility to work from home occasionally while overseeing day-to-day freight operations.
You’ll be responsible for ensuring our clients receive a seamless service — managing compliance, optimizing workflows, driving team performance, and leveraging data and AI tools to continuously improve efficiency.
This is a hands-on leadership role, ideal for someone who thrives on solving complex logistical challenges and is eager to shape the future of tech-driven freight forwarding.
Key Responsibilities
* Oversee and manage daily freight operations across multiple transport modes.
* Ensure full compliance with industry regulations and internal SOPs.
* Lead, coach, and develop the operations team to achieve performance targets.
* Utilize AI-based tools and data insights to streamline workflows and improve service delivery.
* Collaborate cross-functionally to enhance client satisfaction and operational excellence.
* Analyse operational data to identify trends, opportunities, and areas for improvement.
* Maintain exceptional standards of communication and customer service.
* Drive innovation and continuous improvement within the operations function.
About You
* Proven experience in Operations Management, Logistics, or Supply Chain Management.
* Strong understanding of the freight forwarding industry and regulatory requirements.
* Confident in using technology and AI-powered systems to optimize performance.
* Excellent leadership, communication, and decision-making skills.
* Commercial & Analytical mindset with the ability to problem-solve under pressure.
* A collaborative team player who champions efficiency and customer success.
Why Join Baker Freight?
* We are building something special! Be part of a forward-thinking logistics company leveraging AI to transform the industry.
* Work in a culture built on trust, collaboration, and innovation.
* If you are ambitious and are determined to grow & develop, then you'll want to be apart of our working environment.
* Competitive salary package with opportunities for growth and development.
* Flexible hybrid working environment.
Ready for an exciting new challenge?
Apply now and join Baker Freight Ltd — where innovation meets reliability.
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