As a vital member of our Medical Same Day Emergency Care Unit (MSDEC) reception team, your role will go far beyond the desk.
Youll help shape the patient experience from the moment they arrive, providing crucial support to both patients and clinical teams.
Your day-to-day responsibilities will include: Ensuring timely and accurate patient registration, maintaining up-to-date digital records, even during system downtimes and scanning important documentation post-discharge Maintaining and organising medical records, including filing ambulance documents for clinical use Welcoming and admitting patients using hospital systems with efficiency and empathy Managing routine administrative tasks, including handling phone queries professionally and promptly, ensuring clear communication throughout the department Responding dynamically to evolving situations, effectively prioritising tasks and solving problems within set parameters Handling confidential police enquiries in strict compliance with Trust protocols and the Data Protection Act Collaborating with a wide range of internal teams and departments to support cohesive care Providing on-the-spot support and information to clinical and administrative colleagues Sharing your knowledge by helping train new team members, setting them up for success in their roles Being fully prepared and trained to respond to major incidents or IT system downtimes
* youll know your role and how to act Maintaining a flexible, team-first attitude to help provide cover for colleagues during leave or absences Upholding the highest standards of confidentiality and data security at all times Staying engaged and informed through regular attendance at meetings, training sessions, and by keeping up to date with internal communications
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