PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING Brook Street Recruitment is working on behalf of our client to recruit telephone Customer Service Agents on a full time and permanent basis. As a Customer Service Agent you will work from home and operate as the first point-of-contact for the company`s clients and partners. Dealing with queries from these organisations and liaising internally with the company`s other departments, you will quickly develop an in-depth knowledge of the company`s products and services. Duties Taking inbound calls from clients and also dealing with teams across the business Dealing with a wide variety of queries, analysing clients` payments-related issues Assisting with disputes and providing sustainable solutions Maintaining an in-depth knowledge of functionality for all systems Ensuring that a first class customer service is provided to clients Working shift is 13.45pm to 22.30pm - this involves working one Saturday a month The client will want applicants to train on site for the role for the first week The training will be between the hours of 12pm and 8pm After training you will be expected to work the shift you were offered Salary for the role will be starting on 24k per annum and there is an extra £60 per month to cover costs of working from home Other benefits of working in this role include: Paid Annual Leave All the equipment you need to work from home Bonus opportunity twice per year Employee appreciation programme Opportunities to learn, develop, and to build a career Criteria Must have come from a hospitality background - no call centre people will be interviewed No job hopping - must have solid word history PLEASE NOTE THAT THE ROLE IS ONLY OPEN FOR APPLICANTS TO BE RESIDENT IN NORTHERN IRELAND- APPLICANTS FROM MAINLAND UK WILL NOT BE CONSIDERED - THIS IS BECAUSE OF ON SITE TRAINING If interested you can send your CV to Colleen Farquharson via the apply link