Job Description:
DXC Technology has begun a major, long‑term partnership with one of the UK’s largest and most complex policing organisations. This partnership is central to public safety and digital transformation across the UK — and our Consulting & Engineering Services (CES) team plays a critical role in shaping that future.
We are now looking for a Lead Customer Success Manager who is excited by the opportunity to influence national-scale transformation, build strong relationships, and help public service teams adopt modern, innovative technologies.
This is an ideal next step for someone:
1. With a consulting or sales background
2. Who enjoys shaping strategy as much as driving delivery
3. Who builds trust naturally with senior stakeholders
4. Who wants to make real, purpose-driven impact on communities and public safety
5. Who values a supportive environment, flexibility, and long-term growth
DXC is committed to creating an inclusive environment where people of all genders and backgrounds can thrive. If you’re looking for a role where your voice is valued, your ideas matter, and you can grow into senior leadership roles — this is your opportunity.
🎯 Role Summary
In this role, you will lead the growth of DXC’s CES portfolio within a major UK policing organisation. Your work will help shape digital transformation across operations, data, applications, AI, and enterprise technology.
You will work collaboratively with DXC colleagues and client leaders to identify needs, shape consulting opportunities, and guide programmes that support better outcomes for the organisation and the public.
🚓 Strategic Mission
Help establish CES as the organisation’s trusted technology and transformation partner by:
6. Growing consulting-led expansion aligned to policing priorities
7. Identifying new opportunities across operational, digital, and business functions
8. Introducing DXC’s strengths in AI, Applications, Data, and Enterprise Platforms
9. Building a sustainable pipeline that supports long-term transformation
10. Strengthening collaborations across people, processes, and technology
🔑 Key Responsibilities
Account Growth & Opportunity Development
11. Lead the CES growth strategy for the account
12. Identify and shape add‑on opportunities beyond infrastructure services
13. Build a multi-year roadmap aligned with the organisation’s digital transformation priorities
14. Maintain a healthy, well-qualified pipeline
Consulting-Led Business Development
15. Shape discovery, advisory, and exploration engagements
16. Translate complex operational challenges into practical, human-centred solutions
17. Position DXC as a trusted partner for digital, data, and enterprise transformation
18. Convert initial consulting engagements into larger programmes
Executive Relationship Leadership
19. Build trusted, long-term relationships with senior leaders
20. Operate as a strategic advisor, not just a supplier
21. Understand the organisation’s operational, regulatory, and public-impact context
22. Support leaders in shaping direction and making informed investment decisions
Deal Leadership & Commercial Accountability
23. Coordinate pursuit strategies, bid teams, solution architects, and delivery leads
24. Ensure clarity, collaboration, and alignment across stakeholders
25. Maintain high standards of qualification, governance, and commercial discipline
26. Own opportunities from discovery to closure
Internal Collaboration & Partnership
27. Work closely with Infrastructure & BPO leadership to deliver a unified DXC strategy
28. Align CES offerings with ongoing transformation programmes
29. Mobilise DXC experts in AI, Applications, Data, and Enterprise Platforms
30. Ensure delivery excellence supports long-term, trusted relationships
Essential Experience
31. Background in consulting, IT services, solution sales, or transformation leadership
32. Experience shaping or closing service-based deals
33. Exposure to AI, Data, Applications, or Enterprise Application services
34. Confidence engaging with senior stakeholders
35. A track record of generating and converting pipeline
Highly Valued Experience
36. Experience in UK public sector or policing environments
37. Experience working alongside large infrastructure/outsourcing programmes
38. Consulting-led IT services background (e.g., Big 4)
39. Using consulting engagements as strategic entry points into accounts
Commercial & Growth Mindset
40. Motivated by purposeful impact, growth, and client success
41. Strong sense of ownership and accountability
42. Balanced, thoughtful approach to challenges
Consulting Strength
43. Clear, structured thinking and ability to frame complex problems
44. Comfortable shaping transformation narratives
45. Able to translate business needs into practical solutions
Relationship Builder
46. Confident but empathetic communicator
47. Strong influencing and storytelling skills
48. Builds trust through authenticity and credibility
Resilience & Adaptability
49. Comfortable navigating complex stakeholder environments
50. Persistent across long sales cycles
51. Maintains focus and calm under pressure
🚀 Career Opportunity
This role is highly visible and strategically important within DXC’s UK public sector portfolio.
It offers clear development opportunities into:
52. Strategic Account Leadership
53. Sector Leadership (Public Safety, Government)
54. Wider UKI Commercial Leadership Roles
DXC actively supports career progression through mentorship, learning pathways, and inclusion-focused leadership programmes.
If this role energises you, we encourage you to apply — even if you feel you don’t match every requirement.
At DXC, we value diverse perspectives and thrive on fresh ideas. We’d love to explore what we can achieve together.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.