Location: Bishop’s Stortford (CM22 7TD)
Salary Range: £23,000 – £24,000 per annum
Job Type: Full time, Permanent
Working Hours: Monday to Friday 9.00 to 5.30
Simply Academy, a leading provider of financial educational services, is looking to add an experienced office administrator to their established student services support team.
Established in 2006, Simply Academy has become one of the UK’s leading training academies. Their success is driven by their vibrant and friendly approach to delivering professional education programs.
This is an exciting opportunity for someone enthusiastic about the development and progression of others. Your duties would include:
1. Student Assistance: Act as the first point of contact for student inquiries, guiding on course materials, enrolment, and support.
2. Administrative Support: Manage student records, course registrations, and assist with documentation and certifications.
3. Customer Service: Respond to student queries via phone, email, and live chat professionally and promptly.
4. Problem Resolution: Address student concerns effectively, resolving issues or escalating when necessary.
5. Team Collaboration: Work closely with the Student Services team, trainers, and other departments for a seamless student experience.
6. Student Engagement: Contribute to student retention and satisfaction through proactive support and encouragement.
Required skills:
* Strong communication and interpersonal skills
* Good organisational and administrative abilities
* Ability to handle multiple tasks and prioritise workloads effectively
* Proficiency in Microsoft Office and CRM systems
* A proactive and problem-solving mindset
* Experience in a student support, customer service, or administrative role (preferred but not essential)
We seek a friendly, approachable individual who works well in a fast-paced environment, is well-organised, and adaptable to various tasks daily. If this describes you, please apply now to learn more.
*In line with our Safer Recruitment Policy 2022, Simply Academy will require a DBS check as a condition of employment, complying with guidance in ‘Keeping Children Safe in Education 2022’.
Please click ‘APPLY’ to submit your CV and Cover Letter for this role.
Candidates with experience or titles such as Customer Service Assistant, Administrator, Office Administrator, Student Services Assistant, Client Services Executive, Office Coordinator, Business Administrator, Office Assistant, or similar may also be considered.
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