Hours:Full-time, Monday–Friday 9:00am–5:00pm
Salary:£25,000.00-£28,000.00 per year
* 20 days holiday+bank holidays
* Day off on your Birthday
About Us
TFH Gazebos is a leading UK supplier of pop‑up gazebos, printed gazebos, banner flags, and event accessories, serving clients across the UK and Europe. A family run business with over 14 years of industry experience, we are proud to deliver high‑quality products backed by excellent customer service and after‑sales support.
About the Role
We areseekinga highly organised, confident communicator to join our team in a varied role combining customer service, order management, andsales coordination. You willensureenquiriesare handles professionally, ordersprocessedaccurately, and projects move smoothlyfrom enquiry to delivery. You will collaboratecloselywith design and theoperationsteam,assistingwith visuals, artwork preparation, andworkflow coordination. Aninterestin design or print processes would beadvantageous.
What This Role Offers
* A variedposition where no two days are the same
* Involvement in the full customer journey
* Opportunity to developcommercialand operational skills
* A supportiveand collaborativeenvironment
Key Responsibilities
* Provide support via phone, email, chat and in person
* Build andmaintainstrong client relationships
* Produceaccuratequotations
* Respond to enquiries
* Source and prospect new leads to drive growth
* Drive the pipeline with consistent outbound calls and emails
Order & Workflow Management
* Process orders, payments, quotations, and invoices
* Coordinate workflowfromenquiryto delivery
* Ensure deadlines and expectations are met
Creative &OperationalSupport
* Assistwithvisuals and artwork preparation
* Liaise with customers approvals
* Support design and warehouse teamsadministratively
General Administration
* Assistmanagement withoperationaltasks
* Maintainprofessionalismand confidentiality
* Follow internal processes
Skills & Experience Required
* 2+yearscustomer service or salessupport experience
* Excellentcommunication and phone manner
* Strongorganisationand attention to detail
* Ability to multitask
* Proactive problemsolvermindset
* Relationship building ability
* Comfortable leaning new systems
* Productbased business (preferred)
* Knowledge or interest in learningthe print/design process
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