We are currently looking for a Credit Controller to join our expanding busy Credit Control Team in Middlesbrough.
Experience:
* Credit Control: Min 1 year (required)
This position is 100% working in the office
Duties:
* Contact customers whose payment is in default of agreed payment terms to obtain immediate payment of the full value, a committed payment date or valid reason for non-payment
* Monitor all promises of payment to ensure receipt and follow-up promptly with further contact as necessary
* Clearly & promptly record all conversations and other correspondence on the customer account
* Record full details of all disputes and forward for onward investigation and resolution as required. Escalate unresolved queries/GRF's etc as appropriate through Team Supervisor
* Assist in the prompt and accurate selection, preparation and issue of 7-Day letters. Escalating non-responding customers for next appropriate actions
* Contact customers to resolve instances of payments received without remittance advices, ensuring any verbally communicated allocations are clearly noted and recorded for internal purposes.
* Remove barriers to non-payment by reacting promptly and efficiently to requests for additional information and documentation
* Liaise with appropriate parties to ensure any customer complex billing requirements are understood and correctly acted upo...