Membership Advisor (Part-Time – 0.65 FTE)
£31,925 pro rata
Location: London (Hybrid Working)
Start: ASAP - 12 Month + FTC
A well-established and highly respected professional membership organisation is seeking a Membership Advisor to join their collaborative and fast-paced membership team.
This is an excellent opportunity for a customer-focused membership professional who enjoys delivering high-quality service while managing end-to-end membership processes in a structured and detail-oriented environment.
The Role
Working as part of a dedicated Membership Team, you will support the full membership lifecycle, from initial enquiry through to joining, renewal, and progression. You will play a key role in ensuring a seamless and professional experience for members and prospective members alike.
Key responsibilities include:
* Administering the full membership journey, including applications, renewals, reinstatements, and upgrades
* Processing membership applications and ensuring eligibility criteria are met
* Supporting annual renewals and driving member retention through proactive engagement
* Managing and updating membership data via CRM (Dynamics)
* Handling member enquiries via phone and email, delivering a high standard of customer service
* Advising on membership routes, application processes, and fee options
* Supporting financial processes including payment handling and reconciliation
* Contributing to continuous improvement of membership processes and policies
About You
You will be an organised and personable individual with a strong customer service ethos and excellent attention to detail.
We are particularly interested in candidates who demonstrate:
* Experience working in a busy, fast-paced administrative or membership environment
* Strong CRM experience and confidence managing data
* Excellent communication skills, both written and verbal
* A proactive and flexible approach to work
* The ability to prioritise effectively and meet deadlines
* A genuine interest in delivering outstanding member experience
Why Apply?
This organisation offers a supportive and inclusive working culture, with a strong focus on professional standards, collaboration, and continuous improvement. You will be joining a purpose-driven team committed to delivering value to its members and stakeholders.
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.