Job Title : Customer Service Advisor Location : Chester (Hybrid 1 day in the office following training) Department : Customer Service Reporting to : Customer Service Team Manager Salary : £24,286 per annum Working Hours : Full-time | Monday to Friday, 8:30am6:00pm | Rotated Saturdays, 10:00am2:00pm Contracted Hours : 8:00am8:00pm, Monday to Friday; 10:00am2:00pm on Saturdays (rota-based) About the Role We are currently recruiting for a Customer Service Advisor to join a busy inbound customer service team. This role involves managing enquiries from a wide range of stakeholders, ensuring all interactions are handled professionally and efficiently to deliver a high standard of service. The successful candidate will work closely with internal teams to resolve queries and support the delivery of a seamless customer experience. A strong focus will be placed on first-call resolution and maintaining clear and accurate communication records. Key Responsibilities Handle a high volume of inbound customer calls in a fast-paced environment Manage queries via the shared Customer Service email inbox Liaise with internal teams to ensure prompt and effective resolution of complaints Support the Customer Relations team as needed Maintain accurate records within the internal tracking system (STARS) Log contact attempts and successful communications Organise and complete scheduled callbacks as requested by clients Participate in regular team meetings and training sessions Complete additional tasks as required by management Consistently deliver a high standard of customer service Working Environment & Schedule Hybrid working: 1 office-based day per week after completing training Office-based during initial training period Flexible one-hour lunch break Saturday work on a rotational basis This role is full-time only; part-time applications will not be considered Additional Information This position offers a permanent opportunity with clear expectations around working hours and performance. Applicants must be fully committed to the outlined schedule to support operational coverage and continuity. ADZN1_UKTJ