Title: Service Delivery Manager
Responsibilities:
- Ensure and improve compliance and Health & Safety.
- Oversee client onboarding processes.
- Drive staff development and upskilling initiatives.
- Diversify services offered by the company.
- Maintain and improve client retention.
- Manage client relationships and satisfaction.
- Develop and implement scheduling processes and manage Pipeline.
- Translate strategic objectives into actionable management plans.
- Optimize daily operations for maximum efficiency.
Objective:
The Service Delivery Manager will streamline operations, managing the day-day Service Delivery allowing senior leadership to focus on strategic goals.
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