> Description Employer description: Climate X is a purpose-driven technology company, backed by GV (Google Ventures), Western Technologies (early investors in Meta, Google, Palantir), Commerz Ventures, Pale Blue Dot, Deloitte, and other world-class investors. We’re a wonderfully diverse, growing team with physical offices in London and New York City. Our mission is to deepen the understanding of our changing planet and inspire meaningful action. Responsibilities: Troubleshoot and resolve user IT issues Diagnose and fix software and hardware problems Manage IT assets and maintain accurate records Perform admin tasks to support the IT function Assist with Azure and Office 365 administration, including email account management Manage macOS devices using MDM (Intune) Support onboarding and offboarding of employees Desirable skills: Good problem‑solving abilities and a logical approach to troubleshooting Strong communication skills, with the ability to explain issues clearly to non‑technical users Good organisational skills and attention to detail A genuine passion for technology and a strong desire to learn and develop IT skills A proactive, can‑do attitude and willingness to take ownership of tasks Ability to work both independently and as part of a team Entry requirements: 3 GCSEs (or equivalent) at grades 4 (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3 (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website. Working hours: 37.5 hours per week. Benefits: Monthly training & conference budget to help you upskill and develop your career (£1,000 per year) 6 monthly appraisals and 12 monthly pay reviews Pension contribution scheme Hybrid working (3 days/week in office) Mental health and wellbeing support via Oliva 25 days holiday, plus bank holidays, annual 3-day Christmas-closure, and half day on your birthday (36.5 days total!) Optional quarterly socials, dinners, and fun nights out Cycle to work scheme via gogeta Enhanced maternity and paternity Pawternity Dog friendly office (official residence of Alfie, Chief Mischief Officer) Future prospects: 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average. About QA: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!