2nd Line Helpdesk Support Specialist Location: Onsite – London, Victoria Salary: £40,000 per annum Start Date: ASAP Employer: Global Leading IT Consultancy About the Role Chapman Tate is seeking a skilled and customer-focused 2nd Line Helpdesk Support Specialist to join a prestigious global consultancy working onsite across London and Guildford. This is an excellent opportunity for an experienced IT support professional who thrives in fast-paced environments and is confident supporting diverse users within a consultancy-driven setting. You will act as a key escalation point for technical issues, ensuring high-quality support, timely resolution, and exceptional communication always. Key Responsibilities * Provide 2nd line technical support for onsite users, escalating complex issues where required. * Install, configure, and maintain hardware, software, and systems. * Troubleshoot and support internet protocol–related issues. * Support database applications and diagnose application-related errors. * Manage tickets and ensure issues are resolved within agreed SLAs. * Deliver a high standard of customer service, ensuring clear communication and professional handling of all queries. * Collaborate with wider IT teams across the consultancy to ensure continuous improvement of support processes. Required Skills & Experience * Proven experience in a 2nd Line Helpdesk / Desktop Sup...