FULL TIME - 42 hrs
4 on 4 off Shift Pattern
Hampshire Social Inclusion Havant and East Hampshire- provides supported accommodation to adults and families, who are homeless or at risk of homelessness across three locations. Each are tailored to the needs of the clients and offer various levels of support. This service also provides community support to individuals who are having difficulty maintaining their tenancy in their own accommodation in Havant.
Our aim is to provide person-centred support to our clients, empowering them to maintain their existing tenancies and / or gain the life skills they require to move on to more independent living.
If you’re looking for a role where every day is different and are looking to make a difference, then please apply.
JOB PURPOSE
To be part of the night team to keep our clients and services, safe.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps
MAIN RESPONSIBILITIES
1. To provide informal support to clients and be a listening ear
2. To complete wellbeing checks for all residents at agreed times and to meet their needs
3. To monitor the service and surrounding areas that are covered by CCTV
4. To deal with any incidents that may arise and contact external services when necessary
5. To maintain clean and tidy communal areas, carry out cleaning tasks when required
6. To provide detailed handovers to day staff, regarding client safety and support information
7. To triage out of hours issues which may arise and contact the on-call manager where applicable
8. To support your colleagues managing the night service, where required
9. To support clients in trauma informed and psychologically informed ways
10. To adhere to safeguarding responsibilities, following our safeguarding policy and procedure
11. To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
12. To provide basic first aid assistance until help arrives (full training is provided)
13. To work confidently and efficiently when lone working
14. To maintain accurate records on our client management system and ensure these are stored in line with GDPR
15. To maintain confidentiality
16. To represent the organisation in a professional manner
17. To carry out any other reasonable duties required in the interest of the organisation
ROLE REQUIREMENTS
18. This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
19. This role will require you to work with clients on a one-to-one basis
20. This role will require you to work nights and/or weekends
21. This role will require you to lone work
DESIRABLE CRITERIA
22. Experience in similar sectors
23. Experience in customer service roles
ESSENTIAL CRITERIA
24. Good communication skills
25. Clear verbal and written English
26. Good keyboard skills for data inputting
27. Basic knowledge of Microsoft Outlook, Excel and Word
28. Polite and assertive manner
29. Ability to self-motivate as you will work on your own
30. Collaborate well in a team
31. Ability to respond calmly in a crisis
32. Have an interest and genuine concern for homelessness and related issues