Do you want an opportunity to join an exciting team of people who provide exceptional customer contact? This role works closely with key stakeholders in the business being responsible for the Company’s contract base to include customers and suppliers alike. We are looking for an experienced Contracts Manager to join us.
What does the role involve?
New Contracts
* Close interactions with the sales and pre-sales teams during new customer negotiations to gain early understanding of commercial and contractual make-up.
* Liaise with Legal team to extract key contract terms to form the basis of a key contract one pager of most important information.
* Set up and configuration of new customer contracts in SAP and Autotask.
* Supporting the Billing team in creating invoicing schedules by service line for all new customer contracts.
* Responsible for Workflow approvals on all new contract/project requests.
Contract Renewals
* Work closely with Account Managers and Customer Success Managers to ensure all customer contracts are renewed within the required timescale, providing customer with all necessary information to streamline the renewal process.
* High level technical validation for all renewed contracted services, working with the Solution Consulting team on the more complex technical solutions.
* Commercial validation for all renewed contracted services.
* Management of services to be renewed, service to be terminated and services which are being replaced.
* Setup of following years renewal in Autotask.
Reporting
* Providing monthly reports to the management team on the health and status of the contract base.
* Reporting on upcoming renewals and new contracted services to feed into Treasury reports for cash flow forecasting.
* Monthly churn reporting for those products and services which are terminated, substituted or partially replaced.
* Working with our 3rd party suppliers to ensure all quotes are provided on time and at the best possible price.
* Management of purchase orders to 3rd party suppliers.
* Ensuring all contracted services which consist of 3rd party services are aligned with our customers contracted services and renewed on time.
* Correct maintenance of 3rd party suppliers products and services in both SAP and Autotask.
* Monitoring of key group mail addresses for notifications of changes at contract anniversary dates or of termination of contract towards end of contract and whether this is within agreed contractual terms.
* Creation of renewal supplier purchase orders.
* Administration of 3rd Party Suppliers setup post renewal billing.
You will have the following skills and attributes:
* Prior experience of contracts management in the Telecommunications industry is essential.
* Previous working experience of Telecoms billing systems is preferred.
* Previous working experience of Autotask and SAP is advantageous.
* Ability to work and multitask to strict deadlines.
* Excellent interpersonal and communication skills
* Methodical, with a high attention to detail and an analytical mind.
* A team player, with a willingness to help others.
What is it like to work for IPI?
IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world’s leading information and communication technology vendors; enabling us to deliver award winning, value-add solutions.
We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.
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