Overview
The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you’ll play a key role in driving Amazon’s business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects.
The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest, highest quality, and most up to date selection in the world. You will play a key role in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon’s catalogs.
Responsibilities
* Monitoring data flow and meeting ticket SLAs
* Driving rootcause resolution defects
* Support business teams worldwide by providing critical product support
* Carrying out data research and liaising with technology and other internal teams on workflow improvements
* Help providing solutions that drive ongoing improvements to the quality of Amazon’s catalogs
* Work with diverse data sets and cross-functional teams to use data to drive process improvements
Qualifications
* Excellent analytical abilities and good business acumen
* Self-starter, comfortable with ambiguity, strong attention to detail
* Comfortable accessing and working with data from multiple sources
* Strong communication skills to work with key business stakeholders and shape analytical deliverables
* Demonstrated ability to think strategically and analytically about business, product, and technical challenges
* Ability to work cross-organizationally with a sense of ownership and drive
* Experience troubleshooting and debugging technical systems
* Experience scripting in modern programming languages
* Experience in technical support within a Software/Systems development environment
* Knowledge of web services, distributed systems, and web application development
* Experience troubleshooting and maintaining hardware and software RAID
* Experience with REST web services, XML, JSON
* Demonstrated skill and passion for problem solving and operational excellence
* Ability to understand, troubleshoot and describe complex technical processes and issues
* Clear and effective communication and documentation skills
* Ability to work effectively with tight deadlines in a fast-paced environment
* Proven ability to manage multiple, competing priorities simultaneously
* Proven analytical and quantitative skills (including the ability to effectively use tools such as Excel) and an ability to analyze, migrate, solving ambiguity related to Catalog metadata
Equal Opportunity and Privacy
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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