Refuge Support Worker Permanent - Workplace based Hours: · Full time - 35 hours split across 3 weekdays: Monday, Tuesday and Friday · All team members must work flexibly on occasions to meet the needs of the Charity and the people we support All staff must work flexibly on occasions to meet the needs of women and children Contract type: Permanent Compulsory participation in the 2nd Tier out of hours on-call rota Purpose of the post: To provide specialist support to women and children accessing accommodation services in Torfaen who are affected by Violence Against Women, Domestic Abuse and/or Sexual Violence (VAWDASV) and who may have multiple disadvantages. To contribute to creating an exemplary and inclusive support and accommodation service, which recognises that women and families have multiple disadvantages, trauma, strengths and unique needs. Responsibilities Deliver specialist tailored support services to women and children who are accessing our services and contribute to the creation of safe, trauma informed, welcoming environments. As a team, manage the referrals into the service, carrying out Initial Contact Assessments, risk assessments and safety plans with women to ascertain together which services they need immediately and the short-medium term. Assist women and children to access refuge and set up together their licence and housing benefits and other paperwork with them. Support women and children to undertake and engage in initial and on-going needs assessments and support plans. Support, signpost and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational and cultural services and also Cyfannol’s other internal services Support women to maintain licence agreement and help them prepare for their next move on. To act as an advocate on behalf of service user encouraging and supporting self-advocacy as appropriate. Work with women and children in an empowering and engaging manner, as set out in our Model of Support policy Ensure accurate and timely records are maintained in relation to all aspects of the service and case work, including inputting information into our Information Management System. Assist in producing qualitative and quantitative data, including for example, the creation of case studies. To be fully aware of the child and adult protection/procedures in Cyfannol and report to line manager any concerns /issues in this area. Support women and children to have a voice within the organisation and the sector, by for example, encouraging them to complete surveys, give feedback and attend associated events. Assist in ensuring the safe and effective running of our refuges including organising reporting general maintenance/repair requirements, and carrying our room turnovers. General Responsibilities Contribute to the: Development and achievement of our Vision, Mission and Objectives. Promotion of our values, culture and aspirations. Creation of a safe, supportive and explorative working environment. Promotion of Equity, Diversity and Inclusion. Upholding of our Policies and Procedures. It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances CLOSING DATE:25/11/202 We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled. Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts. Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.