Rewards and Benefits: Permanent role Monday to Friday working hours Bereavement leave Company events Company pension Free flu jabs Gym membership Health & wellbeing programme On-site parking Sick pay Varied and interesting role Excellent company culture MTrecs Client Opportunity: Our client is an established and successful business based in Sunderland. They are looking for an Import / Export Coordinator to join their team on a full time, permanent basis. If you meet the person specification for the role, please apply below. The role you will be doing: Coordinate carrier collections for all modes of transport, including, Road, Sea, and Air ensuring timely and efficient despatch. Investigating late, delayed, lost, and damaged deliveries and working closely with customer service, providing resolution to customer satisfaction. Facilitating claims with couriers and freight forwarders. Ensure proof of export is obtained, properly documented, and filed in compliance with shipping regulations. Provide accurate and timely freight quotations. Preparation of shipping documentation and keeping up to date with country requirements Handling inbound telephone calls from couriers and customers addressing queries professionally and efficiently. Clearance instructions for imports and consulting with warehouse to schedule deliveries. Maintaining and update Shipping database, ensuring all records are accurate and current. About You: Experience working within a shipping or logistics role. Proficient in Microsoft software applications. Professional telephone manner with excellent verbal communication skills. Strong team player with the ability to meet targets and prioritise tasks effectively. Exceptional communication and interpersonal skills, fostering strong working relationships. Ability to organise workloads effectively to complete within department KPIs. Proactive and enthusiastic, with the willingness to learn and develop. GCSEs grade A - C / 9 - 4 for Maths and English.