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Customer liaison officer

Caerphilly
Mears
Customer liaison officer
Posted: 8h ago
Offer description

About the Role

As our Customer Liaison Officer, you will administrate and manage the delivery of Customer Care for individual properties. You’ll liaise with tenants regarding planned, capital and project works, ensuring their individual satisfaction and work with the planned, capital and project teams.

The ability to provide fantastic customer services as well as building relationships with colleagues and customers is a must. We are a performance targeted business, so you must be decisive, flexible

Role Responsibilities

1. You will be responsible for increasing Celtic Horizons presence and involvement within the community, by developing schemes and programmes that will assist in the long-term partnership within the contract.
2. Providing a front-line professional service to all customers - pro-actively deliver a positive experience.
3. Coordinating and delivering all customer operational related tasks.
4. Encouraging positive relationships between Celtic Horizons and the customer, ensuring all actions are followed up and communicated effectively.
5. Supporting customer engagement activities across all channels.
6. Engaging customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations.
7. Ensuring customers opinions are acknowledged and feedback into operational teams.
8. Acting as a Celtic Horizons brand ambassador

Role Criteria

9. A proven track record of working in a customer care environment
10. You must have strong I.T skills particularly in Microsoft Word and Excel
11. Good written & verbal communication skills
12. Excellent Numeracy skills
13. A full, valid, current driving licence


Benefits we can offer you

14. 25 days annual leave plus bank holidays
15. Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
16. Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
17. Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
18. Family friendly policies
19. Company Car Allowance of £3,600pa


To drive a Mears vehicle, you must be aged over 21 have held your licence over 3 months and have less than 9 points

Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.

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