Join Our Team as a Customer Service Administrator at Our New Royal Tunbridge Wells Clinic!
Monday to Friday, 3:00 PM to 8:00 PM | 25 hours per week
Are you someone who excels in a customer-focused environment? Do you have a natural ability to communicate and a background in administration? If you’re passionate about providing exceptional service and enjoy working in a collaborative team, we want to hear from you!
We are looking for a friendly and professional Customer Service Administrator to join our team at the new Royal Tunbridge Wells Clinic. In this role, your excellent communication skills—whether face-to-face or over the phone—will be essential in creating a positive experience for our patients and visitors.
Key Responsibilities:
As a Customer Service Administrator, you will:
* Warmly welcome patients and visitors, guiding them to the right departments.
* Manage telephone and email inquiries with professionalism and efficiency.
* Handle patient correspondence while adhering to service quality standards and GDPR regulations.
* Schedule and manage patient appointments, ensuring accurate records are maintained.
What We're Looking For:
* Previous experience in high-end hospitality or an administrative role.
* Strong communication and interpersonal skills.
* Excellent organizational skills and attention to detail.
* Proficiency in IT, including Microsoft Word and Excel.
* Experience working as an administrator in a clinical setting.
Benefits of Working at KIMS Hospital:
At KIMS, we believe our people are our greatest asset. That’s why we offer a comprehensive benefits package to support your emotional, financial, and physical well-being, including:
* Free staff parking
* Private health insurance
* 33 days of annual leave (plus extra time off for your birthday)
* Life assurance
* Free eye tests
* Flexible working options and annualized hours contracts
How to Apply:
If you’re ready to make a real difference and use your customer service and administrative skills in a dynamic environment, we encourage you to apply today!
For any queries about the role, feel free to contact Diane on 01622 237634 or via email at recruitment@kims.org.uk.
At KIMS Hospital we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and are proud to be an equal opportunities and disability confident employer.
Any offers of employment made by KIMS Hospital for this/these position(s) will be subject to proof of eligibility to work in the UK and receipt of a satisfactory DBS Certificate from the Disclosure & Barring Service. Information about the DBS checks can be found athttps://www.gov.uk/disclosure-barring-service-check
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