About Skyhigh Security
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world’s data, and we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products simplifies data security through easy-to-use, cloud-based, Zero Trust solutions managed in a single dashboard. We have offices around the world and a hybrid work model that supports flexibility and potential.
We are committed to investing in our employees, offering opportunities for recognition, learning, and growth. Follow us on LinkedIn and Twitter @SkyhighSecurity.
Job Title
Customer Success Manager
Role Overview
As a Customer Success Manager, you will directly support and guide our largest customers through their product adoption and onboarding journey. You are a trusted advisor, helping customers maximize the value of our cybersecurity solutions to achieve their security goals. You will work across Sales, Customer Value, Support, and Product to ensure a seamless onboarding experience and proactively manage customer success throughout the lifecycle to drive customer satisfaction, retention, and growth.
Responsibilities
* Own the end-to-end project management of the onboarding process, ensuring a smooth transition from sales to active usage.
* Ensure continued alignment between customer teams and the implementation process to meet project timelines.
* Collaborate with stakeholders, present project updates, and document key activities.
* Identify project risks and blockers and manage remediation activities.
* Deliver compelling reports, lead meetings, and communicate insights to technical and non-technical audiences.
* Serve as the primary point of contact for assigned accounts, building strong, long-term relationships.
* Actively manage product adoption and address challenges to help customers derive value and enable Skyhigh’s growth.
* Conduct regular business reviews to track progress, adoption, utilization, and identify expansion opportunities.
* Act as a cybersecurity advisor to help customers optimize their security posture with our solutions.
* Coordinate training and enablement sessions and share best practices to accelerate adoption.
* Collaborate with renewal teams to ensure contract extensions and expansions.
* Gather and analyze customer feedback to shape product enhancements and service improvements.
* Represent customer needs in internal product roadmaps and develop customer success resources (guides, training materials, FAQs).
Qualifications and Experience
* 8+ years of direct experience managing Enterprise-level or high-ARR accounts in a Customer Success or Technical Account Management role within IT/cybersecurity.
* Working knowledge of networks, cybersecurity products, and solutions.
* Experience managing Enterprise-level customers.
* Exceptional relationship management skills with the ability to engage technical and business stakeholders.
* Strong project management skills with experience onboarding, training, and implementing customer projects.
* Strong problem-solving skills with a proactive, customer-first mindset.
* Ability to manage multiple accounts while prioritizing key customer needs.
* Attention to detail in project planning, execution, and reporting.
* Ability to understand customers’ distinct use cases and align them to project goals.
* Influencing skills to drive alignment and gain buy-in from cross-functional teams.
* Strong verbal and written communication and presentation skills.
* Experience with CRM tools (e.g., Salesforce, ChurnZero) or other CS platforms.
Nice-to-Have
* Experience with solutions such as SWG, CASB, Zero Trust, Endpoint Security, or similar.
* Cybersecurity certifications (CISSP, CISM, or equivalent) or PMP project management certification.
Benefits
* Retirement plans
* Medical, dental, and vision coverage
* Paid time off
* Paid parental leave
* Support for community involvement
We prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
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