Overview
At Steer Automotive Group, we are committed to doing things the right way - delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.
Responsibilities
* Greet customers warmly, both in person and over the phone
* Manage repair bookings, vehicle handovers, and updates throughout the process
* Liaise with technicians, insurers, and suppliers to ensure smooth communication
* Handle queries and resolve any issues promptly and professionally
* Keep accurate records and maintain a high level of attention to detail
Requirements
* We’re looking for a friendly, professional, and highly organised Customer Service Advisor to be the welcoming face (and voice) of our busy automotive repair centre. In this role, you'll play a vital part in delivering an exceptional experience for every customer from first contact to vehicle collection.
* Proven experience in a customer service or administrative role (automotive industry experience beneficial but not essential)
* Strong communication and interpersonal skills
* Ability to remain calm under pressure and handle multiple tasks efficiently
* Good IT skills and the ability to learn new systems quickly
* A genuine passion for delivering great service
Benefits
* Competitive salary plus performance related bonus
* 29 days holiday including public holidays plus additional days with service
* Pension contributions
* Referral bonus scheme
* Enhanced parental leave
* Enhanced sick pay
* Wagestream – a Financial Wellbeing app giving you ultimate pay control. Get paid when you want, save monthly, enjoy shopping discounts, explore your benefits, and even connect with a financial coach.
* Talk to us about flexible working
* VIP Awards - colleague recognition scheme
* Cycle to work scheme
* Benefits App - virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and more
* Steer Academy provides accredited ongoing training - paid for by the business
* Opportunities for career progression
At Steer Automotive Group, we're committed to doing things the right way - delivering excellence in every interaction, embracing innovation to improve the customer journey, and operating with integrity in all that we do.
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