Overview
We are looking for a skilled Steward Trainer and Event Support Officer to assist the Head of Event Safety and Security and the Operations Co-Ordinator to train stewards on the NVQ 2 Spectator Safety Qualification and assist in the delivery of a first class matchday.
Your primary focus will be to train and develop stewards and other matchday staff to ensure they are prepared and supported to deliver the best possible service for matchday visitors. You will take a hands-on approach to steward learning, delivering Basic Life Support (First Aid) training and a comprehensive induction for new starters.
You will also assist in reviewing the submission of workbooks from Level 2 and Level 3 Spectator Safety learners and the monitoring of steward learning and development. Using the club\'s operational platforms, including Raven, Accreditation, and Workday, you will be able to support new starters in settling into their roles and ensure they have a good understanding of how to use the systems effectively. You will work matchdays and events as required, providing on-site support during events and ensuring all operational aspects are managed effectively with any issues addressed promptly and appropriately.
Responsibilities
* Train and develop stewards and other matchday staff to deliver excellent service for matchday visitors.
* Deliver Basic Life Support (First Aid) training and provide comprehensive inductions for new starters.
* Review submissions of workbooks from Level 2 and Level 3 Spectator Safety learners and monitor steward learning and development.
* Utilise operational platforms (Raven, Accreditation, Workday) to support new starters and ensure understanding of systems.
* Work on matchdays and events, providing on-site support and addressing issues promptly and appropriately.
Qualifications
* Level 3 Certificate in Assessing Vocational Achievement (CAVA)
* Level 3 Award in Education in Training (AET) or Qualified Teacher Status (QTS)
* Organisational & Planning Skills – ability to coordinate staffing, schedules, and resources across multiple providers and platforms.
* Operational Systems Competence – working knowledge of Raven, Accreditation systems, and Workday (or similar).
Benefits
* Access to 1 free match ticket for every home league game
* Staff Health & Wellbeing initiatives (Mental & Physical Health)
* Discounted Southampton Football Club merchandise
* Generous holiday allowance plus your birthday off each year
* Contributory Pension Scheme
* Worldwide Travel Insurance for you and your family
* Learning & Development opportunities - supporting you to develop your potential and achieve in your career
* Free onsite parking
* Cycle to Work Scheme
* Collaborative & inclusive working culture
How to apply
Click on the apply button, enter your details and answer a quick pre-screening questionnaire, then attach your CV.
The closing date for applications is 11 November 2025.
We reserve the right to close this vacancy early, if a high volume of applicants are received.
#J-18808-Ljbffr