Description
Summary
Accountable for the day to day administration of the Joint Council for Qualifications (JCQ) Centre Inspection Service (CIS).
The JCQ CIS work is undertaken by AQA on behalf of the JCQ Awarding Bodies as a contract which runs until August 2020.
See strategy if required 1 – AccountabilitiesOutcomes:
Customer (External or Internal)
Being trusted and reliable in assessment design and delivery.
Provision of effective customer support, with a positive tone and approach to external customers, colleagues and inspectors; take ownership of telephone/email/written queries relating to the work of the JCQ Inspection Service, and from Inspectors appointed to the service to ensure a professional image is maintained at all times and follow all queries through to completion and where appropriate escalating them for action.
Planning and organising efficiently the despatch, receipt, processing, updating and dissemination of material and reports relating to the JCQ CIS, to an agreed standard of accuracy and timescale.
Organising and coordinating the appointment and scheduling of all inspectors within agreed timescale.
Be responsible for providing administrative service to all inspectors to the required performance standard and smooth operation of the Inspection team, including follow-up of correspondence with centres.
Cash (Finances)
Ensuring sound financial management and a robust base.
Planning and coordination for the most efficient use of resources whilst maintaining a background awareness of the need for timeliness, and JCQ- contractual compliance, under the direction of a line manager.
Product and Internal Processes
Delivering quality products and outcomes – as recognised by the customer.
Undertake a range of clerical or technical tasks which require the exercise of a relatively high degree of personal responsibility, judgement and initiative with little close supervision, although still subject to overall well-defined limits.
People and Culture
Ensuring we have great people achieving their potential.
Work flexibly within the team and across the division to provide administrative support to meet the business needs.
Maintenance of own continuous professional development to meet existing and future business needs.
Contribute effectively and positively to the team by continually looking for ways to improve processes and systems to increase the efficiency and smooth operation of the team.
Technology
Delivering demonstrably secure, reliable, agile and cost-effective systems.
Maintain manual and electronic filing systems and store and retrieve information securely and reliably.
Government and External
Providing timely, valued insight and evidence that inform policy.
Liaison, on behalf of senior members of staff, with members of staff at all levels in AQA and the other JCQ awarding bodies.
Section 2 – Key Relationships and Performance
Key Internal Relationships:
Team members, malpractice investigators and case analysts, other departments within AQA.
Key External Relationships:
Heads of centre, Chairs of Governors, Exams Officers, other awarding bodies’ malpractice teams, JCQ secretariat.
Key Performance Indicators:
As determined in consultation with line manager.
Section 3 – Person ProfileKnowledge
A/T/I - Knowledge of a range of manual and electronic administrative systems.
A/I - Understanding of office procedures and practices.
A/T - Good literacy and numeracy.
Qualifications
A - General academic or vocational qualification or demonstrable experience for the required role.
Skills
A/T - Good keyboarding skills and IT competence.
I/P - Good verbal communication skills, including a confident telephone manner.
A/T - Ability to express clearly in writing.
A/I/P - Build and maintain positive working relationship with a range of individuals and external stakeholders.
A/I/P - Handle complaints in a professional and tactful manner.
A/T/P - Prioritises a range of work with minimum supervision.
A/P - Works independently and takes initiative.
A/I/T - Work with conflicting priorities and to deadlines.
A/I/T/P - Attention to detail and accuracy.
Behaviours
I/P - Treating everyone well and with empathy.
I/P - Working together.
I/P - Openness and honesty.
I/P - Abiding by commitments.
I/P - Continuous learning and improvement.
I/P - Acting in best interests of AQA.
I/P - Optimism and determination.
I/P - Valuing Everyone’s Expertise
Experience
A/I - Experience of managing and retrieving data on electronic systems.
A/I - Experience of giving support and advice on the telephone.
A/I - Dealing with complex and challenging queries.
Assessment key (criteria to be assessed at the selection stage)
A – application (it is essential to provide evidence on application for shortlisting purposes)
I - interview
T – test (or work sample)
P – probation
AdditionalAs post holders will or may be visiting customers and centres, there is a requirement for them to complete a Child Safeguarding Declaration in line with the AQA Child Protection Policy.