The End User Experience Team supports the Bank by ensuring all issued hardware is performant enabling our colleagues to be productive and collaborate regardless of their location. In addition, the team offers face to face support for issues, fulfils service requests and supports project activity helping the Bank on its continual improvement and growth journey.
In this role, you will undertake the day-to-day investigation and resolution of incidents and fulfilment of Service Requests that are reported to IT. This includes undertaking system administrative tasks, troubleshooting and end-user training whilst acting as the face of IT to the Business.
This will require support of the local office, surrounding offices and occasional support of the London Office.
Ensuring Incidents are accurately assigned, updated and resolved through ServiceNow in a timely manner
Facilitating Joiners, Movers and Leavers including deployment of equipment, updates to Active Directory, software installation and building access management
Assisting the wider team in managing core IT administrative processes - including the management of consumables, stock and arranging the disposal of obsolete or damaged equipment and the shredding of data devices
Participating in the Asset Management process ensuring that all assets are tracked through the CMDB in ServiceNow, correctly allocated, updated and stored securely at all times
Participating in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required
We offer a base salary dependent on experience and a competitive benefits package including:
~ Discretionary annual bonus opportunity of up to 12.5%
~28 days annual leave plus bank holidays
~ Contributory pension (8% employer 5% employee)
~ Life Assurance (4x salary) plus Group Income Protection
~ Access to Private Medical Insurance and Medical Cash Plan
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
Previous work experience in an IT support role with customer facing support experience working with all levels
Strong knowledge of Active Directory and ITIL Incident Management and Service Request Management processes
Troubleshooting experience in respect of hardware/software/network issues
Diversity, Equity & Inclusion
Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we're happy to have a conversation about what flexibility might look like for you.
At OSB, we value the unique perspectives and experiences that diversity brings. We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We're proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector.