A well-established and award-winning UK travel specialist is seeking an experienced North America Travel Expert to join its tailor‑made sales team.
This is an exciting opportunity for someone passionate about North America, who enjoys designing bespoke, high‑quality travel experiences and delivering exceptional customer service.
You will be joining a supportive, sociable, and ambitious travel company known for its strong culture, excellent staff retention, and commitment to destination expertise.
Role Overview
As a North America Travel Expert, you will act as the primary point of contact for clients from enquiry through to return from travel. Using your destination knowledge and travel experience, you will design and sell tailor‑made and group holidays across North America.
You will be responsible for creating inspiring itineraries that exceed client expectations, turning enquiries into bookings and delivering a seamless customer journey.
Key Responsibilities
* Handle tailor‑made and group travel enquiries via phone, email, and occasional face‑to‑face events
* Design and cost bespoke holiday itineraries tailored to client needs and budgets
* Manage the full sales process from initial enquiry through to booking confirmation and travel completion
* Book flights, accommodation, excursions, and transport with global suppliers and partners
* Ensure accuracy of supplier confirmations and all booking details
* Take full ownership of bookings including documentation and after‑sales care
* Deliver excellent customer service and achieve sales targets and KPIs
* Maintain and develop destination and product knowledge through training and research
* Participate in educational trips to North America to gain first‑hand experience
* Collaborate with colleagues and support shared workload during busy periods
* Contribute to marketing and product development through feedback, trip reports, and content ideas
Requirements
Essential:
* Experience in travel sales, ideally in tailor‑made or group travel
* Strong knowledge and passion for North America (first‑hand travel experience preferred)
* Excellent written and verbal communication skills
* Strong customer service focus with the ability to build rapport quickly
* Target‑driven and commercially aware
* Highly organised with strong attention to detail
* Ability to manage multiple priorities in a fast‑paced environment
* Resilient, proactive, and solution‑focused approach to sales
Desirable:
* Experience using travel booking systems or CRM platforms
* Previous experience working towards sales targets
* Additional destination knowledge of Latin America
Package & Benefits
* Competitive basic salary + uncapped commission + performance bonus
* 28 days annual leave (including bank holidays, increasing with service)
* Hybrid working model (3 days office / 2 days home)
* Standard working hours: Monday‑Friday, 9:00am‑5:30pm (1‑hour lunch)
* Occasional Saturday work with time off in lieu
* Regular educational trips to North America
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