A respected, award-winning construction firm operating across London and the Southeast is looking for a Resident Liaison Officer to assist with façade, restoration, and fire safety initiatives. The company prides itself on delivering exceptional construction projects while maintaining professional, transparent, and resident-focused communication.
This role blends project support with resident engagement duties, acting as a central contact for building occupants while assisting project teams in achieving milestones.
Core Responsibilities
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Act as the primary contact for residents, responding to enquiries and providing timely updates
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Assist Project Managers in coordinating delivery teams, surveys, and resident access arrangements
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Maintain weekly quality checklists to track compliance and identify missing project documentation
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Facilitate resident communications, including organising or attending meetings and issuing project updates
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Establish and manage digital project records using SharePoint, ensuring all files are accurate and compliant
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Track project milestones such as valuations, handovers, and post-completion periods
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Support timesheet collection and submission to finance teams
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Capture and organise visual content to showcase project progress and marketing material
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Archive project documentation in line with GDPR and company procedures
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Provide general administrative support to ensure smooth project delivery
Candidate Profile
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At least 2 years’ experience in a comparable role
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Proficient in Microsoft Office and comfortable with IT systems
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Strong organisational skills with keen attention to detail
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Excellent interpersonal and communication abilities
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Professional, reliable, and service-oriented
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Positive, proactive mindset with a collaborative approach
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Capable of supporting teams to meet deadlines and maintain high standards
What's in it for you
* £33,000 - £38,000
* Excellent progression opportunities
* Warm company culture and collaborative work environment
This role offers a great opportunity for an enthusiastic professional to grow within a supportive, quality-driven construction environment