The
Belfry Hotel & Resort is an award-winning destination with 450+ luxurious
rooms and suites, a selection of vibrant restaurants and bars, versatile event
and meeting spaces and a relaxing leisure club and spa. Our three exceptional
golf courses - including the legendary Brabazon - are celebrated around the
world. Whether you're inspired by our iconic fairways, drawn to the
tranquillity of the spa, excited by guest-facing roles, or energised by the
work behind the scenes, you'll find your place within our dynamic and welcoming
team.
The
Belfry has undergone a major expansion and renovation with an investment of
over £80 million, marking an exciting chapter in our history. The resort has
been transformed with the addition of The Masters Suite, a stunning new event
space, a state-of-the-art leisure club plus a host of other enhancements that
elevate the Belfry experience like never before.
We
believe in taking care of our team just as much as we do our guests. That's why
we were named in the 2024 & 2025 Caterer’s Top 30 Best Places to Work.
The
Resort Experience Team
The
Resort Experience Team - as part of the commercial team won the Hotel team of
the year, a testament to their excellent customer relationships and
results-driven work ethics. Our Resort Experience office is a fast-paced,
supportive environment, with people who are passionate about delivering great
service and achieving their potential acting as first point of contact for our
guests, providing prompt and personalised assistance with room bookings, rate
inquiries, and special requests, ensuring a smooth reservation processes,
accurate information, and excellent service that sets the tone for a memorable
stay.
About
the Role
As
an Entertainment & Sport Executive you will be responsible for managing all
music-related enquiries, entertainment requests and sports accommodation requests
for the hotel. This role supports the sales pipeline by converting enquiries
into confirmed business, negotiating contract, coordinating with internal
departments and ensuring every booking is delivered to a high standard.
The
ideal candidate is commercially minded, organised, and confident in liaising
with clients, suppliers, performers, sports partners, and internal operations
team, ensuring The Belfry standards are maintained.
You
will also be responsible for:
* Managing
all incoming enquiries related to music bookings and Sports Teams
* Qualify
leads, prepare proposals, convert enquiries into confirmed sales
* Being the point of
contact with the customer for all pre planning details
* Creating event
function sheets to ensure clients requirements are accurately documented
and distributed to the wider resort
* Booking and
attending pre arrival calls with client to discuss arrangements
* Leading
meet and greet on the day of arrival, handing over to the operational team and
wider resort
* Maintaining
strong relationships with clients, agents, organisers
* Deliver
exceptional service throughout the sales journey to maximise client
satisfaction and repeat business
Alongside being the main point of contact for
Entertainment and Sport, this role will also support our Group Room
Reservations team, supporting managing all group reservations, ensuring
accurate rooming lists, booking of allocations, seamless communication with
internal departments, and exceptional service delivery for groups staying at
the hotel.
You will also be responsible for:
·
Process,
update, and maintain all group rooming lists with high accuracy and within
agreed timelines.
·
Ensure
all group blocks are correctly set up in the PMS, including room types, rates,
billing instructions, and special requests.
·
Monitor
pick‑up against contracted allocations and communicate any adjustments to the
sales and revenue teams.
·
Track cut‑off
dates and coordinate with the sales team to release or extend group blocks as
needed
·
Coordinate
closely with Front Office, Housekeeping, Sales, Revenue, and Events teams to
ensure all group needs are clearly communicated and executed smoothly.
About
you
The
ideal candidate will have a minimum of 1 years’ experience in a mid to
large hotel sales team, and previous experience in looking after Entertainment
and Sport clients and possess excellent verbal & written communication
skills.
In
addition, you will be:
* Methodical -
accurate & ability to work on own initiative, with outstanding
attention to detail
* Computer literate,
with experience of hotel PMS. i.e. Delphi & Daylight / Opera
* Previous
experience in hotel reservations, front office, or group services
* Sales focused and
enthusiastic, with excellent customer service skills
* Flexible and
capable of working well within a team
* Ability
to manage multiple tasks and deadlines in a fast‑paced environment.
Belfry
Benefits
Learning
& Development
We
invest in our people through hands-on coaching, mentoring, and a wide range of
in-house training, supported by our online learning hub, The Belfry Campus.
Apprenticeships across multiple roles offer nationally recognised
qualifications, while our LEAD development programme supports career
progression from entry level to senior leadership. We proudly promote from
within wherever possible, with clear development pathways to help you reach
your full potential.
Wellness
Your
wellbeing matters. In partnership with The Burnt Chef Project, we offer mental
health support and funded counselling, alongside life assurance, 24/7 GP
access, health cash plans, and menopause support. Wagestream helps you manage
your earnings and savings, while our Cycle2Work scheme and discounted gym
memberships encourage a healthy lifestyle.
Showing
Our Appreciation
We
recognise and reward our teams through the Belfry Awards, long service
recognition, loyalty rewards, and additional holidays. Enjoy generous discounts
across the resort for you, friends, and family, plus everyday savings through
Perkbox. Free onsite parking and complimentary meals during shifts are also
provided.
Making
a Difference
Sustainability
and community are at the heart of what we do. Set within 550 acres, we are
proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led
approach drives meaningful community impact and charitable fundraising,
alongside our commitment to environmental stewardship.
Our
Values
Working
here means being part of a supportive, values driven community. Our Belfry
Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver
Every Day - guide how we work, support one another, and succeed together.