A fantastic opportunity has become available for a Service Advisor to join an outstanding Main Dealership based in Bristol.
Let me first of all tell you what this company can offer:
● £27,000 basic salary
● £36,000+ OTE
● An oustanding company and brand that is continuing to grow and will lead to progression opportunities
This person will need to be able to do the below:
● Previous experience with CRM systems
● Ability to upsell
● To be able to build rapport with our customers
● Providing premium experience to ensure the customers return to us for services, MOT and repairs
● Team player attitude
● Fantastic phone etiquette
Hours of work:
● Monday to Friday 8:00am to 5:30pm
● 1 Saturday 8:00am till 12:30pm on rota
The Requirements For The Service Advisor Position:
● Welcoming customers and explaining the services that the car dealership offers them
● Listening and documenting customers’ car problems and passing the information to the mechanics
● Consulting with mechanics about repairs and possible alternatives to expensive work
● Answering questions about service outcomes (after consulting with the mechanic if necessary)
● Liaising with customers and mechanics to schedule car check-ups and service appointments
● Advising customers about warranty protections and potential cost savings
● Estimating car repair costs and the time it will take for repairs to be completed
● Helping customers decide between part exchanging a car and fixing it through the workshop
● Finding new customers and marketing the car dealership services to them
● Testing drive cars to confirm repairs have been done correctly
● Resolving possible customer complaints after repair services are offered
Benefits:
● Discount servicing available
● Company Car Scheme available
● Company Pension scheme
● Manufacturer training provided
● Preferential rates on vehicle purchases
● Loyalty holiday bonus scheme