Looking for a varied, hands-on role where you can shape both IT and operations? Job role: IT & Operations Manager Location: Surrey, South East England (onsite) Hours: 35 hours, Monday–Friday Salary: Up to £40,000 excellent benefits Contract: Permanent This is a great opportunity to join a purpose-driven organisation where your work will have real impact. You will play a key role in improving systems, supporting day-to-day operations, and driving efficiency across the organisation. We’re partnering with a well-established, purpose-led charity recognised as a Top 10 Charity and Best Companies Top 50 employer. They’re looking for an Operations Manager with a strong IT focus to take ownership of a broad, business-critical remit. The role: This is a broad and varied role with a strong IT focus (c.70%), alongside responsibility for facilities, contracts, suppliers and fleet. It would suit someone who enjoys a practical, fast-paced role with real ownership and variety. Key responsibilities Lead IT operations alongside the external MSP, including service levels, escalations and performance management Provide hands-on support across a Microsoft environment, including user access, onboarding/offboarding and device management Oversee contracts, suppliers, renewals and cost control across operational services Support the running of 8 offices and properties, including leases, maintenance, security and office moves, working closely with external third parties Manage a fleet of 80 vehicles, including compliance, renewals and line management of the Fleet Administrator Support key business projects including systems replacement, office moves and fleet renewal About you IT Management experience in a similar roles within charity, education or the public sector Strong hands-on IT experience, ideally within a Microsoft 365 environment Experience managing or working with an MSP and holding them to account on service delivery Confident managing suppliers, contracts and budgets Strong Excel and numerical skills Organised, proactive and comfortable juggling a varied workload Able to balance technical IT work with broader operational responsibilities This role is ideal for someone who enjoys variety, autonomy, and being hands-on while working in an organisation where your contribution has real purpose. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.