We are looking for a motivated and organised Inpatient Booking Assistant to join the Central Booking Office team at Borders General Hospital. This vital administrative role supports the scheduling of patients for surgery and ensures smooth communication and coordination across departments.
Key Responsibilities
* Provide daily administrative support to the Inpatient Scheduling Team.
* Act as the first point of contact for patients, handling calls and queries with professionalism and care.
* Manage patient records, correspondence, and case notes with accuracy and confidentiality.
* Perform general office duties including filing, photocopying, and data entry.
* Work collaboratively with a multidisciplinary team to deliver high-quality patient care.
* Adhere to NHS Borders policies, including information governance and patient confidentiality.
Qualifications
Essential:
* Advanced keyboard and IT skills, including Microsoft Office.
* Excellent communication and organisational skills.
* Ability to work independently and as part of a team.
* Strong attention to detail and ability to manage multiple tasks.
* Commitment to confidentiality and discretion.
Desirable:
* Experience in a healthcare environment.
* Familiarity with NHS systems such as TRAK, Nexus, and Infix.
* Knowledge of basic medical terminology and the Data Protection Act.
Interested? Apply now and become part of a team that makes a real difference in patient care. For informal enquiries, please contact Wendy Henderson, Inpatient Scheduling Team Lead.
Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check. If the post is assessed as a "regulated role", your appointment will be subject to the Protecting Vulnerable Groups (PVG) Scheme. Any changes to what is currently required will be communicated by the Hiring Manager or Recruitment Team.
To work in the United Kingdom, you must demonstrate that you have the relevant permission to work in the country. This permission is granted by the UK Visa and Immigration Service. NHS Scotland Boards will check your entitlement to work in the UK as part of the pre‑employment checks. It can be evidenced through specific types of visa, or EU settled and pre‑settled status. For more information, refer to the GOV.UK website.
For specific types of posts, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. This is only possible if the employer is a licensed Sponsor and the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored before submitting your application form.
We cannot accept late applications, so please ensure your application is submitted early.
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. NHS Scotland welcomes applications from all sections of society.
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