About Servaada, a Wipro company: Servaada is Wipros UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role: Effective Risk Management represents a core value at the centre of the platform and is not a passively achieved goal, it takes the continuous identification and understanding of our relevant risks, assessment, and evaluation of the adequacy of the relevant controls in line with risk appetites – and where required improvements. First line risk management requires a comprehensive understanding of risk management practices which then be overlaid on top of the intricacies of the operational processes. The role holder will act as a key point between 1st line and 2nd line, helping to ensure risk events are managed effectively, and audit actions are closed in a timely manner. They will also be key in delivering both departmental and individual targets within appointed timescales and to the highest standards. Application of technical knowledge to the department’s operation and innovative, solution-based thinking will be a key aspect of the role. The role holder will also build a strong risk culture and support the Operations function and Senior Leaders in understanding and owning risk matters in a meaningful and pragmatic manner. Key Responsibilities: If you thrive in a fast-paced environment, effortlessly meet tight deadlines, and possess strong attention to detail, you’re the perfect fit for our team. As an excellent communicator, you will ll utilise your proficiency in Microsoft Office applications predominately Outlook. A positive attitude and a keen interest in the financial services industry will set you apart. While relevant experience or a financial services qualification would be advantageous, our comprehensive training ensures you have the tools to succeed. Support the design and implementation of a first line risk function within Operations Support Operations in delivering strategic goals for process improvements relating to risk management, including: Risk Training Operational control/regulatory adherence Breach log maintenance 1st Line Risk Reporting Management of Audit/Risk Incident Actions Escalation 1st line monitoring reviews Support Operations on risk escalations and risk management queries Coach key individuals and lead Risk training sessions Assist in the planning and liaison of both internal and external audits Preparation and delivery of Risk reports/opinions to the COO Office, Executive Team and Board Liaise with 2nd line risk function and the Operational teams to assist in management of their risk activities - such as recording risk incidents/breaches Perform trend analysis on breaches and near misses, providing guidance and suggesting process revision where appropriate Achieve and actively maintain skills and knowledge to adhere to the Training and Competence standards Work closely with 2nd line functions in monthly breach reviews Support BCP work as required Skills, Qualifications and Experience: Essential: Strong operational knowledge, including CASS, in particular CASS 6 and 7. Experienced in Risk Management practices In depth financial services experience with strength in the understanding of a wrap platform Excellent attention to detail Strong interpersonal and communication skills Ownership and accountability Excellent drive with ability to work unsupervised under own initiative Ability to work well under pressure and to tight deadlines A proactive and innovative approach to problem solving, including persuasion and influencing skills PC literate, in particular MS Office Products Desirable: Degree education or equivalent or higher Experience in a similar role Risk in Financial Services (CISI), Operational Risk (CISI), Investments and Risk (CII CF2) or equivalent industry recognised qualification Application of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating to Must act with integrity Must act with due skill, care and diligence Must be open and cooperative with the FCA and other regulators Must pay due regard to the interests of customers and treat them fairly Must observe proper standards of market conduct Equal Opportunities: Servaada is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants welcome.