As a Payroll Advisor for Moorepay, you'll be a highly driven and motivated individual who's looking for an opportunity to join a supportive, exciting and growing business, providing payroll support to the team and our clients.
Working within a multi-skilled team environment, you'll play a critical role in communicating with clients, delivering a flexible and proactive payroll administration, recognising the importance of everyone providing a great client experience.
If you're looking to continue a successful career in payroll, where you'll be provided with great training, supportive management, and a strong progression path we'd love to hear from you.
This role is based from our Swinton office on a hybrid basis, with three days per week in the office (Tuesday-Thursday).
Responsibilities:
* Working in a team alongside Payroll Assistants and other Payroll Advisors to ensure client payrolls are managed timely, accurately, and securely.
* Owning and taking responsibility for the client journey, always ensuring service excellence.
* Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution.
* Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls.
* Possessing full awareness of specific client requirements and ensuring these are documented within the payroll system.
* Conducting account client reviews.
* Raising system bugs and improvement ideas with technical support.
* Coach and mentor Payroll Assistants, helping them become payroll and Moorepay system subject matter experts.
* Working closely with payroll processors (based in Kochi, India).
Skills & Experience
* Previous experience working in Payroll, at Administrator or Advisor level.
* CIPP or equivalent qualifications are desirable.
* Moorepay HR expertise or alternate platforms (desirable).
* Experience of operating within an outsourcing service provider (desirable).
* A positive and curious mindset for AI-first working, embracing the impact that 'human+AI' can bring to the world. You’ll have started to use AI in a work and/or personal setting, with a basic understanding of the principles of AI and it’s positive potential and a desire to learn more.
Benefits & Culture
Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Birmingham and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself!
To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all.
Here’s what you’ll gain if you join our team:
* A career packed with opportunity, in a stable and growing company.
* A comprehensive programme of learning and development.
* Competitive base salary.
* 25 days annual leave, with the opportunity to buy more. You’ll even get your birthday off as well!
* Private medical insurance.
* Life assurance 4x salary.
* Enhanced pension with up to 8.5% employer contributions.
* A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure