Job Description:
Vacancy: Contracts & Eligibility Advisor
Location: Bupa Place, Salford Quays. M50 3SP - Hybrid role with a minimum of 1 day per week in the office.
Permanent / Contract: Permanent Contract
Salary: £26,475 per annum, plus Bupa Benefits
Hours: Full time / 37.5 Hours per week – Shifts are Monday to Friday between 8am-8pm
We make health happen
Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each day.
As the Contracts and Eligibility Advisor you’ll upload and maintain all Bupa Health Clinics member records within Health Clinics systems, ensuring all records are accurate and up to date for the assigned portfolio. You’ll support internal teams (bookings, sales and operations) and external stakeholders (intermediary or direct clients) with any queries around member records and product eligibility.
You’ll help us make health happen by
1. Update relevant systems, ensuring all areas of the business can view current information
2. Complete and assist colleagues across departments in the resolution of all member queries.
3. Liaise with internal departments of Bupa and external providers.
4. To develop and maintain an up to date and accurate knowledge of appropriate Bupa products, policies and initiatives in order to ensure that all queries are answered accurately.
5. To use verbal and written communication to obtain/give further information to member/client or internal departments on member queries
6. To liaise with Sales and to maximise opportunities for B2B Client acquisition and retention
7. The managing of busy mailboxes effectively, and within set SLA.
Key Skills / Qualifications needed for this role
8. An administrative background is preferred but not essential.
9. Advanced PC skills including Microsoft Excel, Word
10. Well organised, flexible and adaptable
11. Team orientated
12. Customer Service
Time Type:
Full time
Job Area:
Clinical Services
Locations:
Bupa Place