An excellent opportunity has arisen for a Soft Services Site Lead to join Kingdom Services Group Ltd, working at a shopping centre in Hastings.
In return we offer a company award scheme, optional work place pension, career progression and access to a substantial free online training academy for professional development.
The successful candidate will be self-motivated and must have excellent Customer service and organizational skills, combined with a flexible approach to working.
They will need to work effectively both as a team member and positively motivate and inspire the security & cleaning teams to achieve performance objectives.
Hours: Average of 38 hours per week, mixture of days and nights.
Pay: £13.00 per hour
About the Role
We are seeking a proactive and organised Soft Services Supervisor to oversee the daily delivery of high-quality soft services across our site. This role is responsible for supervising teams involved in cleaning, and security, to ensure a safe, clean, and welcoming environment.
The ideal candidate will have strong leadership skills, excellent attention to detail, and the ability to maintain high service standards while supporting and motivating a team.
Key Responsibilities
* Supervise and coordinate daily soft services operations including cleaning, waste management, and other support functions.
* Lead, motivate, and supervise a team of soft services staff to maintain high performance and service standards.
* Conduct regular inspections of facilities to ensure cleanliness, hygiene, and presentation standards are maintained.
* Provide training, guidance, and performance feedback to team members.
* Ensure compliance with health and safety policies, procedures, and regulations.
* Monitor stock levels of cleaning materials and consumables and place orders when required.
* Handle service issues or complaints promptly and implement corrective actions where necessary.
* Maintain accurate records, reports, and documentation.
Requirements
* Strong leadership and team management skills.
* Good knowledge of cleaning standards, health & safety, and COSHH regulations.
* Excellent organisational and communication skills.
* Ability to work independently and manage multiple priorities.
* Proficiency in basic IT systems
* Flexible approach to working hours if required.
* Door Supervisor License
* First Aid or Health & Safety certification.
Desirable
*
o Relevant facilities management or cleaning industry qualification.
o Previous experience in a soft service’s supervisory role within facilities management, hospitality, healthcare, or a similar environment.
o Experience managing large teams or multi-service environments.
o CCTV License
We’re looking for confident, caring security professionals who want to make a difference and join our award-winning team.
This is a chance to step into a career where you can grow, belong, and make an impact.