Customer Service & Operations Supervisor (Aviation) - Maternity Cover Location: Stansted area - Contract: Fixed Term (Maternity Cover) Salary: up to 30K per annum Monday to Friday - Able to work a flexible shift pattern, including early mornings and late finishes when required. We're looking for an experienced Customer Service & Operations Supervisor to join a busy private aviation facility on a maternity cover contract. This is a hands-on role overseeing daily operations, leading a small team, and ensuring every client enjoys a seamless, high-quality service. Key Responsibilities: Supervise and support front-of-house and operations staff to deliver smooth, safe flight handling. Coordinate daily operations, scheduling, and reporting. Manage staff performance, training, and standards. Maintain safety, compliance, and presentation across the facility. Provide operational cover and administrative support as required. About You: Minimum 3 years' aviation or customer-facing operations experience. Proven supervisory or leadership background. Excellent communication, organisation, and problem-solving skills. Competent with Microsoft Office. Full UK driving licence and eligible for airside pass. This is a permanent job. HRGO are a recruitment agency supporting the UK aviation industry. We aim to respond to all applications