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Job Description
Working Pattern:
Tuesday: 05:00 - 13:00
Wednesday: 05:00 - 13:00
Thursday: 05:00 - 13:00
Friday: 05:00 - 13:00
Saturday: 05:00 - 13:00
Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Join our team at M&S as a Team Support Manager in our Foods section, where you'll champion our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.
You'll be a brand ambassador, ready to recommend our newest Food products. Through remarkable service, you'll ensure our customers feel truly valued every time they shop with us.
• At M&S, our customers don't wait; you'll be ready to roll up your sleeves, work hard, and go above and beyond every day.
• Being digitally confident is essential. You'll utilize our digital tools, such as the Sparks App and in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll take responsibility for creating a great, inclusive store environment, supporting and respecting colleagues and the local community.
• Flexibility is vital. You should be confident working effectively across various areas of the store, adapting to the changing demands of retail seamlessly.
Purpose
* Act as Duty Manager in the absence of the next level Leader when required
* Champion new ways of working within stores through an open mindset and positive attitude
* Lead colleagues in delivering tasks prioritizing the customer first
* Plan, allocate, and follow through on task delivery to a consistent standard across the store
* Drive on-the-job productivity
* Support colleagues through coaching and feedback
* Use MI to take action and drive performance
* Help maintain a safe and legal environment for colleagues and customers
* Support the delivery of an improved and consistent visual customer journey in-store to inspire repeat visits
Key Accountabilities
* Deliver great standards and service by putting the customer first
* Act on customer feedback to improve
* Ensure the delivery of brilliant basics
* Coach the team to deliver excellent standards of product presentation
* Support the delivery of plan A
* Provide regular and timely feedback to line manager to support colleague performance
* Support training and coaching of colleagues, maximizing digital tools and channels
* Recognize colleagues' achievements and celebrate success within the store
* Provide feedback to BIG to improve colleague experience
* Assist the Team Manager with store selling and cost targets by utilizing MI to identify opportunities and take action
* Model new ways of working through digital tools
* Allocate resources efficiently to ensure process, task, and service delivery
* Deliver operational excellence, ensuring processes and tasks meet business expectations
* Maintain a safe and legal store environment
* Support visual merchandising updates across launches, events, and campaigns
Key Capabilities
* Understand how M&S operates, its strategy, future, and your role within it
* Manage reactions and responses effectively around change
* Help colleagues develop by listening, asking questions, and providing feedback
* Set performance objectives aligned with business plans
* Plan and manage own work efficiently to meet objectives
* Treat all colleagues fairly, respecting different perspectives and needs
* Build positive relationships through active listening and establishing connections
* Control reactions and share perspectives constructively for team betterment
Technical Skills/Experience
* Support delivery of excellent customer service and KPIs
* Possess good digital capability and system access
* Have good knowledge of commercial operations, basics, and operational excellence
* Current knowledge of VM principles
* Be a good communicator, able to build relationships and work within a team
* Understand legal requirements related to the role of customer assistant and duty managing
* Maintain high presentation standards, attention to detail, and punctuality
* Interpret relevant data effectively
* Demonstrate flexibility and adaptability to change
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
About Us
M&S is innovating to lead the industry into a greener, faster, more inspiring digital era. We're revolutionising our work and offering exciting opportunities. Now is the best time to join us.
Marks & Spencer is committed to inclusion, diversity, and equal opportunities, starting with our recruitment process. We support smart/flexible working.
About the Team
Retail: We're rolling out innovations that define a new era of retail. Join us to introduce these to customers and create new shopping experiences. Embrace digital tools and adapt to meet customer and business needs, ensuring every visit is special.
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