Technical IT Manager Southampton
Hybrid – 2 days WFH
Are you an IT Manager looking for a new challenge? Look no further, one of our long-standing clients is looking for a new Technical IT Manager to join their well-established business within the Smart Metering sector.
As the Technical IT Manager, you will play a pivotal role in managing and maintaining their IT infrastructure, ensuring the continuous operation of critical systems both on-premises and in their data centres. You will lead a 24/7 NOC team and work closely with our outsourced SOC to guarantee the security and reliability of their services. This role requires a hands-on approach to technical support, process definition, and compliance with industry standards.
26 days Holiday + Bank Holidays
~ Enhanced Pension
~ Death in service
Oversee IT systems at UK data Centres, ensuring reliable and robust service delivery.
Manage a UK-based 24/7 NOC operation of Networks, IT systems, servers, switches, routers and resolve incidents or issues/actions.
Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI)
Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC.
Provide first-line technical support when required and support remote users for hardware and software issues/improvements/changes/problems.
Closely interact with project managers/technical teams/other stakeholders in the UK and India as per business needs.
Support and manage the UK IT Infrastructure upgrade, improvement, maintenance, new site readiness, and IT risk mitigation plan.
Support and prepare IT hardware requirements for optimal costs for required performance. Planning and presenting the budget for approval as per work assignment. Be willing to travel to the data centres when called upon to do so. This might occur during out-of-office and unsociable hours, though as a rule, the NOC team reporting to this role will attend sites when required.
Ensuring SLA-based problem resolution for priority incident-related data services for NOC & SOC in the UK.
Timely (as planned) support enhancement & establishment of IT Infrastructure /support services function for all IT-enabled service-related queries.
Effectively supporting the Helpdesk in resolving priority incidents and satisfactory closure with customers.
Ensuring the effective implementation/ mapping of NOC and SOC processes to support UK service business.