Community - Based Energy Adviser (Gloucester)
south west, England - South West, United Kingdom
Severn Wye is looking for caring and confident individual s to support people facing fuel poverty and champion energy efficiency.
Th ese vital role s will place you at the heart of our organisation’s work. You’ll provide support across an allocated area of Gloucestershire, or South Gloucestershire, visiting people in their homes, offering telephone advice, and engaging with the community at local events—making a real difference in people’s lives through direct, compassionate, and informed guidance.
Our preference is for these roles to be full time however we can offer flexibility around working patterns and can consider reduced hours o ver three to five days for the right candidate. Please include details of your preferred working pattern with your application. P lease email jacquih@severnwye.org.uk. If you wish to discuss this further
As a Community -based E nergy Adviser, y ou will focus on supporting and educating individuals and families who face barriers to accessing energy services and may be in fuel poverty. You will be w orking with people in their homes or advising them at events in their local community. Y ou will support them through the process of managing and reducing debt, accessing funding and engaging with smart technology .
This can be a demanding role – some of your clients will be facing huge challenges – but it is extremely rewarding, and you will be mak ing a measurable difference to people’s quality of life. You will give at - risk consumers the knowledge and confidence to be more engaged in their energy use and able to make sound decisions to manage it — ultimately putting money back in their pockets and improving their resilience and wellbeing. You will be a positive, intuitive and caring ally, e mpowering people who are overwhelmed by the world of energy and who may be facing multiple econ om ic and soci etal challenges .
Why you’ll enjoy working with us
Severn Wye a great organisation to work for. We love what we do. You will enjoy a relaxed and supportive work environment, and colleagues who are knowledgeable, generous and committed to making a difference. Our flexible working arrangements are designed to accommodate the work/life balance our people need depending on where they are in their life and career, which means we benefit from the experience and enthusiasm of employees of all ages and backgrounds.
We’ll provide the training you need to help you grow in your role and get to grips with the energy landscape. You’ll start on 24 days annual leave increasing to 29 days, plus bank holidays. You’ll have excellent support for the future such as Group Life Assurance and a company pension scheme with employer contributions of 7% when you put in 5% or more. We get together regularly for social events and look after you outside work hours with employee discounts on a range of outlets, including discounted gift cards and cashback.
If this sounds like an environment in which you’d thrive, we’d love to hear from you.
JOB DESCRIPTION
Job title
Community -based Energy Adv iser
Working hours
Full or part time minimum 22.5 hrs per week
Contract
Reporting to
Senior Community-based Energy Adviser
Location
Glouces tershire and/or So uth Gloucestershire. Home based with travel
1 3th July 2025
Start Date
ASAP
This role will include
Providing non-judgemental, unbiased, and comprehensive support to those facing barriers to energy services. Advocating on behalf of clients with energy suppliers to resolve billing errors, organise pre-payment plans (non-financial advice) and seek compensation.
Delivering energy advice to households during home visits and over the phone to improve their situation, including helping them access relevant funding and support schemes .
Developing strong working relationships with our local partners, to make sure they understand what help is available and work with us to give clients consistent and comprehensive support.
Giving talks to partner organisations to increase their understanding of energy efficiency.
Running stalls at community events
Record ing visit details and outcomes on our CRM database and make appropriate referrals for energy efficiency measures.
Monitor ing progress in line with targets, evaluating and taking a pro-active approach to developing the service, and making improvements to delivery (with management support)
Writing up case studies .
Follow ing all organisational policies and procedures when delivering work.
Working for short periods in wider geographical areas, mentoring new advisers into their roles.
Carry ing out any other duties that may be reasonably required .
PERSON SPECIFICATION
We are looking f or someone with
Outstanding customer care skills – the ability to work professionally, sensitively and inclusively with vulnerable customers .
An intuitive and flexible approach to problem solving – able to think on your feet, with t he p atience and resilience to resolve complex issues.
Experience of community project working, delivery and reporting.
Experience of partnership working and referral processes.
Planning and organisational skills, able to work independently and manage your own caseload – IT skills (Word, Excel, Outlook, online database systems) to conduct and accurately record all activit ies .
Ability to travel within allocated area where public transport options may be limited
Enhanced DBS check (funded)
Desirable attributes, skills and experience include
Preferably based within Gloucestershire or South Gloucester sh ire
An understanding and awareness of energy efficiency and housing issues.
Experience of working with vulnerable people to improve their understanding of subject matter.
Knowledge of community and support groups in your area so you can respond to unexpected circumstances by signpost ing relevant local help
The ability to fact-find, analyse information and present findings.
A positive, can-do attitude with a commitment to the success of the whole team.
Severn Wye Energy Agency is a charity working in Wales and England with a vision to live in a stable climate with energy for all. We achieve this by working with people to overcome fuel poverty and act on climate change by putting energy at the heart of everything we do.
We support residents and households with information and advice, empowering them use energy more efficiently and lead healthier, more affordable lives. We help businesses to reduce their carbon footprint and empower communities to meet future challenges by taking control of their energy use and implementing ideas that reduce fuel poverty and energy use. Severn Wye is at the forefront of piloting innovative new technologies that could change the future of energy. We achieve all these things by partnering with local authorities, government departments and policymakers to promote environmental sustainability through renewable energy and low carbon development.
Please also consider filling out the optional equality, diversity and inclusion survey at the end of the form.
Equality
We are committed to improving the diversity of our team and therefore guarantee an interview to candidates from ethnic minorities, LGBTQ+ or disabled communities who meet the essential job criteria, recognising that these are under-represented at Severn Wye – and in the sustainability sector at large. However, we will always appoint the candidate who best satisfies the job description and person specification.
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