Service and Small Works Manager
Salary Range: £34 – £38k per annum
Location: Alton, Hampshire
Purpose of the Job
The Service and Small Works Manager is responsible for the safe, compliant, and efficient delivery of all service and small works projects up to a value of approximately £100,000.
The role ensures works are delivered safely, efficiently, on time, and to a high technical and customer service standard. The post holder will also provide day-to-day leadership to scheduling staff and plays a key role in maintaining operational performance and customer satisfaction.
The Service and Small Works Manager is accountable for a number of key tasks and responsibilities, not limited to, but including:
Operational Delivery
* Manage and oversee all service and small works projects up to £100,000 in value across fire suppression and detection systems.
* Take full responsibility for the day-to-day delivery of works, ensuring programmes are completed within contractual, technical and regulatory requirements.
* Coordinate labour, materials, and scheduling to ensure efficient and effective service delivery.
* Monitor progress, identify risks, and resolve issues that may affect cost, programme, safety, or quality.
Financial and Commercial Management
* Take full responsibility for cost control and financial performance of assigned works.
* Monitor costs, variations, and expenditure to ensure works are delivered with agreed financial parameters and take corrective action where required.
* Identify opportunities for cost efficiencies while maintaining quality and compliance.
Technical and Compliance
* Provide technical oversight and assurance for all service and small works tasks.
* Ensure all works comply with relevant legislation, fires safety standards, and industry best practice.
* Act as a technical escalation point for issues and customer queries.
Customer Service and Stakeholder Management
* Demonstrate a strong commitment to delivering exceptional customer service.
* Build and maintain strong working relationships with customers, suppliers, and internal teams.
* Manage customer expectations and ensure clear, professional communication at all times.
Line Management
* Act as Line Manager for scheduling staff, providing support, guidance, and performance management whilst supporting a culture of high standards at all times.
* Support training, competency development, and upskilling of the scheduling team.
* Lead on team member performance management, including goal setting, regular reviews, and ongoing feedback.
* Carry out technical reviews of work quality and adherence to procedures.
* Ensure scheduling activities align with operational priorities and customer requirements.
* Promote a culture of accountability, organisation, and continuous improvement.
Qualifications and Requirements
* Knowledge of relevant British Standards and COPs.
* Knowledge of BAFE SP203-1 and SP203-3.
* Knowledge of LPS 1014 and 1204.
* Leadership / Management qualification (e.g. ILM Level 5/7) (desirable).
* Chartered Engineer status (CEng) or working towards (desirable).
* IOSH Managing Safely or SMSTS.
* CSCS card or equivalent.
* High level of technical competence across fire suppression and detection systems.
* Proven track record within the fire industry, specifically involving suppression and detection systems.
* Employees must hold a valid driving licence that is legally recognised for use in the UK and be able to maintain this for the duration of their employment.
* Flexibility to travel and work away from home as required.
Experience
* 5-7 years’ experience managing service and/or small works projects.
* Demonstrable experience of cost control and financial management.
* Previous experience of line‑managing or supervising a small team is preferred.
* Strong organisational and planning skills with the ability to manage multiple workstreams.
* Self-sufficient, proactive, and comfortable working with minimal supervision.
* Strong leadership, communication, and decision‑making skills.
* Customer‑focused with a genuine passion for service excellence.
* Calm, professional, and solution‑focused.
Benefits
* £34 – £38k competitive salary
* Additional holiday for your birthday
* Annual company events
* Health package
Apply Now!
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