What you will do…
* Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications, ensuring a duty of care to all staff.
* Manage mobile alarm call outs and provide solutions in a timely manner.
* Monitor CCTV and respond to all customer requests related to their alarm systems, escalating issues as necessary. Experience within a control room is preferred but not essential.
* Answer all calls promptly with a high level of customer service, assisting internal and external customers, including liaising with third parties and contractors as required.
* Ensure all systems and databases are updated accurately and promptly.
* Provide client reports.
Qualifications
* Excellent customer service skills and the ability to communicate effectively at all levels.
* Willingness to learn and develop new skills.
* Ability to work collaboratively as part of a team.
* Attention to detail and accuracy.
* Ability to work under pressure.
* Strong interpersonal and communication skills, including listening and giving clear instructions.
* Decision-making skills.
* Proficiency in MS Office and adaptability to new systems.
* Professional appearance and attitude.
* High level of integrity when handling sensitive and confidential information.
* Uphold the Securitas Core Values of Integrity, Vigilance, and Helpfulness.
* Flexible working hours, including holiday and sickness cover.
Please note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our Blog for more info.
Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.
Created on 16/07/2025 by TN United Kingdom
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